Address
Form of work
SalaryAbout Basecamp Properties
Basecamp Property Management Ltd is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and many more on the way. We are a young and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the Rocky Mountains.
Why Work for Us?
- Western Canada's fastest-growing hospitality brand.
- Group health benefits plan (Dental, Vision, Paramedical, and more)
- Employee, Family and Friends discounted rates at all Basecamp Properties.
- Annual performance-based bonus
- Company paid staff events.
- A hands-on people focused Basecamp culture.
We are seeking a Full-Time, Permanent Housekeeping Manager that will make sure all rooms are guest ready and be a team lead at our Revelstoke Properties. There will be some duties that are required to be done daily and others that only are needed on a case-by-case situation. A strong, motivated team is already in place, and we are looking for the same drive and commitment.
Salary: $45,000 - $48,000
Shifts: Full-time/Permanent with weekend availability
Key Responsibilities
Human Resources
- Promotes the Basecamp Brand
- Work with People & Culture on recruitment and performance management.
- Conducts onboarding, training, and “on the floor” coaching with all direct reports.
- Conduct 3-month probationary reviews and annual reviews of all direct reports.
- Lead by example regarding all Basecamp Policies and Procedures.
- Implement and manage the housekeeping department health and safety plan and meetings with the health and safety committee.
- Work closely with the Regional General Manager to ensure all guest rooms are prepared to produce highest possible revenue at all times.
- Manages daily housekeeping labour and measure against budgeted targets.
- Accountable for purchasing and maintenance of all guest room supplies, consumables and operational equipment.
- Provide monthly financial outlooks including labour and expense forecasts.
- Conduct monthly inventory counts of all supplies and consumables.
- Oversee day to day operations including room attendant section assignments, Guest room cleaning, public area cleaning, in house laundry, equipment maintenance, supplies ordering and daily guest room inspections.
- Be present on the floor during peak periods to provide support, guidance, and direction.
- Responsible for ensuring all guest rooms are cleaned and ready to sell by the guaranteed arrival time.
- Insists upon meticulous cleanliness and organization of guest rooms, public areas, internal storage areas and in house laundry.
- Contribution to overall hotel goals including financial targets, review scores, and employee engagement.
- Collaborates with the front desk to identify any VIPs or special requests for in house guests.
- Address guest concerns and implement the appropriate service recovery steps,
- Schedule and track guest room and public area deep cleans as necessary.
- Ensure Basecamp policies and procedures are followed.
- Adhere to health & safety regulations.
- 1-2 years of previous Housekeeping Department head experience.
- Previous working knowledge of hotel PMS applications – Webrez Pro experience preferred.
- Knowledge of Health & Safety standards.
- Previous hotel laundry experience is an asset.
- Working knowledge of Microsoft Windows – Outlook, Excel, Word.
- A solid understanding of Labour and expense management, supplies ordering, deep cleaning procedures, scheduling, and workforce management.
- Exceptional guest room and public area standards.
- Various indoor and outdoor weather conditions.
- Ability to stand for long periods.
- Must be able to lift, push, pull, and move a minimum of 30 pounds.
