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Job Description
The SRO Operations environment consists of Host Operations, Networks and Distributed Systems which provides the highest possible level of service to our business clients and service partners globally across the Royal Bank of Canada (RBC). We are continually strengthening our 24-7 support model with efficiencies underpinned by the enablement of automation to establish new and innovative monitoring processes that will maximize our core capabilities in the areas of operational excellence.
WHAT WILL YOU DO?
Provides 7/24 technical support for RBC’s Global environments. Focus is on Continuous improvement to the business by providing excellent Client Service
- Problem Escalation
- Successful Change Management
- Successful Batch Run/Monitoring
- Recommending Process Improvements
- Message Suppression
- Automate manual tasks
- Improved Monitoring
WHAT DO YOU NEED TO SUCCEED?
Must have:
- Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.
- A strong understanding of technology and/or financial services industry.
- Undergraduate Degree/Diploma preferably in Computer Information Systems or equivalent
- Ability to learn and absorb quickly new concepts (in tools and systems), apply new knowledge as appropriate and transfer knowledge to others
- Strong ability to manage expectations with team, management and clients, and deliver on them
- Strong knowledge of Network, Distributed Systems and Console based technologies
- Knowledge of Networking processes and methodologies, Operating Systems (Windows/Unix/AIX/Linux), and/or Mainframe, Tandem/NSK or iSeries Technologies
- Mainframe platform knowledge (TSO/ISPF/VSAM/Endevor/File Aid, Xpediter, SPUFI)
Nice-to-have:
- Experience in a matrix environment, such as a large, publicly-traded corporation
- Ability to facilitate between and influence key decision makers
- Strategic thinker with excellent interpersonal skills to work across functions and businesses
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
#LI-Hybrid
#TechPJ
Job Skills
Business Continuity Disaster Recovery, Customer Service, Decision Making, Hardware Infrastructure, Interpersonal Relationships, IT Systems Management, Problem Solving, Service Request ManagementAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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