Logistics/Customer Service Coordinator

Job Description

We have an exciting new opportunity available, as we are seeking Logistics/Customer Service Coordinator to join our team! The Logistics/Customer Service Coordinator works under the guidance of the Logistics/Customer Service Lead Hand, but reports directly to the Purchasing & Materials Manager. Cross-functional relationships exist with all departments.

We are located at 5153 Fountain St. N, Breslau, ON

Reporting to: Operations Manager

Job Responsibilities

• To perform your duties respectful of safety, of co-workers, and of all equipment and materials.
• Scheduling of press/weld shop, ensuring it’s running according to plan.
• Update components in ERP system for part specific match to a press and/or weld cell.
• Verify blank weight entry is correct to ensure material or components will be ordered in a sufficient manner.
• Update purchasing for press, welding and assembly line potential shortages.
• Assist when needed with data entry on production, welding and assembly, etc.
• Review the production schedule and support daily priorities for specific areas.
• Coordinate and expedite the flow of work and materials within or between departments according to daily and weekly production schedules.
• Review of shipment schedules; conferring with department supervisors to determine progress of work and completion dates, and to assist solving production problems.
• Develop contingency plans for any orders tracking behind to production schedule.
• Act as a liaison between departments.
• Summarize, report, and escalate all impediments to the production schedule.
• Interact with shop floor management on a daily basis to resolve issues regarding manufacturing efficiencies.
• Effectively communicate with associates and customers in person, via telephone, and by e-mail to accomplish necessary objectives.
• Review and communicate production daily requirements and plan and schedule workflow for all areas scheduled.
• Co-ordinate physical inventory and co-ordinate product cycle counts.
• Investigate and report all inventory discrepancies.
• Assist/train other Logistics/Customer Service Coordinators as needed.
• Adjust all inventories when approved by department Manager or delegate.
• Cross training in other departmental positions to cover absences.
• Assist Material Handlers with the organization of NCR area and warehouse.
• Ensure Containment area is cleared out in a timely manner.
• Preparation, delivery and organization of Customer reports and required documents (including but not exclusive to Inventory/Production reports, scrap reports, Affidavits, NAFTA etc.)
• To enter all customer releases and maintain customer orders.
• Arrange freight in/out as necessary to facilitate customer delivery satisfaction.
• To assist with telephone answering duties.
• Monitor and maintain all shipping documentation on ERP system.
• Review and load any manual BOLs on ERP system, pass all documentation to accounting for invoice purposes.
• Prepare daily/weekly/monthly inventory reports for customers as required.
• Follow up with buyers on a daily/weekly basis to ensure all components and parts are up to date for shipping and delivery.
• To manage and maintain the DTR log, ensuring timely and accurate data input.
• Coordinate the preparation/pickup of NCR Materials by suppliers.
• Preparation, delivery and organization of Courier Shipping, NAFTA, CTPAT documents as required.
• Be aware of and execute any customer specific requirements. · Other duties as assigned by Lead Hand, Manager, or General Manager.

Requirements and Qualifications

• Must be able to read, write legibly, speak and understand English.
• Secondary Educational Completion; Post-secondary education an asset.
• Knowledge of relevant Quality Management System.
• Excellent network computer skills, including fluency in MS Office.
• Strong MS Excel background required; data analysis and data maintenance.
• Experienced and effective production scheduling and optimization skills.
• Knowledge of logistics and cross border documentation, NAFTA certificates etc.
• Detail oriented with a continual desire to improve.
• Knowledge of ERP system.
• Ability to work independently.
• Understanding of relevant Quality Management Systems.
• Strong communication skills.
• Strong work ethic.
• Team player, able to balance multiple priorities.

Job Types: Full-time, Fixed term contract
Contract length: 6-8 months

Benefits:

• Dental care
• Extended health care
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Logistics/Customer Service: 3 years (preferred)

Work Location: In person