Maintenance Supervisor

At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike. It is our mission to create personal connections and experiences while honouring our values of Time, Communication, Team, Integrity, and Excellence through transparent communication, mentorship, and growth.

Here at The Rimrock Resort Hotel, we welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty.

Scope

The Maintenance Supervisor oversees the day-to-day activities for all maintenance workers, with a particular emphasis on providing weekend coverage and accommodating shift work as needed.

Duties and Responsibilities

• Supervise maintenance activities at Rimrock Resort Hotel and the staff accommodation buildings
• Train maintenance employees to perform maintenance activities while following safe work practices
• Review work orders, prioritize work and assign work to maintenance workers.
• Update, revise and create new work orders
• Prepare daily and weekly job plans for maintenance workers
• Coordinate maintenance activities with other hotel departments
• Audit work performed by maintenance workers to ensure the work is completed to hotel standards and expectations
• Ensure maintenance workers are performing work safely and have the necessary tools and equipment to perform the work
• Manage part/tool/equipment inventories
• Assist with pool and hot tub maintenance and operation
• Assist with maintenance work when required
• Assist with projects when necessary
• Interact with hotel guests, employees, and contractors
• Record data and document information
• Lead morning toolbox meetings with the maintenance team
• Attend and participate in other meetings as required
• Be an active member of the Emergency Response Team
• Complete necessary Health and Safety training
• Participate with Health and Safety requirements as needed
• Work five-day work week including Saturday and Sunday

Physical Demands

• Frequent walking and standing, bending, kneeling, crouching, stretching, reaching, and twisting
• Climbing of stairs and ladders
• Frequent lifting and carrying up to 22 pounds / 10 kg
• Occasional lifting to 50 pounds / 23 kg
• Working indoors and outdoors

Qualifications, Skills & Abilities

• Basic maintenance skills required (plumbing, carpentry, painting)
• Mechanical aptitude and knowledge (pumps, fans, vehicles, machines)
• Experienced maintenance team supervisor / foreman
• Previous hotel experience
• Excellent interpersonal and communication skills
• Desire to teach and share knowledge
• Strong problem-solving skills
• Able to meet the physical demands of the position
• Good computers skills (typing, data entry, email)
• Valid drivers license

Employee Perks & Benefits:

• Deeply subsidized staff accommodation for all levels of employee
• One complimentary duty meal per day in staff cafeteria
• Complimentary Banff Transit Pass
• Employee travel program with discounts on room rates at Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Discounted room rates for family and friends at The Rimrock Resort Hotel
• Monthly employee events and activities
• 30% Discount on all Food & Beverage while dining at The Rimrock Resort Hotel
• 20% Discount on Spa Treatments
• Discounted Golf Memberships at Fairmont Banff Springs Stanley Thompson 18 and Tunnel 9 Golf Courses (Seasonal)
• Opportunity to develop your talent and grow within The Rimrock Resort Hotel and over 5,000 properties with Accor

Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.