Manager Change Management

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want
to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be
part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive
salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be
part of our talented and diverse team as we work together to create an insurance system we can all be proud of.
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adjustments can be made to help support you in delivering your best performance.
Manager Change Management
Job Title:Manager Change Management Reference Number: 117608
Location: North Vancouver Employment Type: Permanent Full Time
Hours of Work: 7.5 hr Day Shift (M-F) Posted Date: 2023/05/01
Position Highlights
The Human Resources team is currently seeking a dedicated and enthusiastic individual to fill the Manager Change
Management role. You will lead a team of Change Management Specialists and Consultants through the design and
development of organizational systems that encourage stakeholders (internal & external) to quickly adopt new technologies, new
business processes and new ways of performing various operations, with the ultimate purpose of improving the company's
return on investment.
Reporting to the Director, Organizational Development & Effectiveness, the Manager will be responsible for providing guidance,
advice and support to clients in managing all aspects of change associated with the transformation of the organization to align
with business processes, systems and technology, job roles and organizational structures. This includes oversight and
leadership of all organizational Change Management project team activities with the focus on the people side of change.
Highlights

• Lead the organization wide promotion of the change team’s service delivery model, its framework/toolkit, as well as building on

a campaign to develop organizational wide change mindsets and change maturity levels in ICBC

• Accountable for the design, governance of the established Change Management framework and toolkit for the Change

Management Centre of Expertise (CoE)

• Champion and promote a holistic and integrated approach in identifying opportunities, risks and limitations amongst projects

across all divisions

• Sets the stage, the tone and direction of what change products the team needs to build to fulfill its service delivery offering
• Oversee a portfolio of ongoing Change Management projects, inclusive of change governance, resourcing and reporting around

projects

• Advise senior leadership on Change Management best practice, partnering to educate, advice and deliver Change Management

services to support their business objectives

• Collaborates with HR colleagues on the design and implementation of Change Management related initiatives pertaining to

building organizational change capability

• Assess the need for external partners to work alongside ICBC’s Change Management team and support where required for

larger programs

• Manage external partners/vendor relationships as required
• Accountable for the development and management of metrics and dashboards to measure and report on the ROI, measure,

track the number of change projects across the organization and the level of impacts across business areas and individual
stakeholder groups

• Accountable for the management and leadership of the Change Management Centre of Expertise, which is comprised of

Change Management Specialists and Consultants

• Provide coaching, guidance and technical direction to Change Specialists, Change Consultants and external contractors

ensuring they are fully equipped and supported to achieve change objectives

• Establish best practices and procedures in Change Management that drive and support the organization’s ability to meet

operational, financial, and service requirements
Position Requirements
Specific to the leadership accountabilities of this role, the Manager, Change Management should possess and/or demonstrate:

• 5+ years of people leadership experience
• Thorough knowledge of, and experience in, Change Management principles and methodology
• Deep experience in organizational Change Management program design and implementation
• Deep experience in project management and resource management
• Sound knowledge of the process areas being transformed and an understanding of how the process, including supporting

system(s), integrates with other processes and initiatives

• Being adept at learning the client business, creating internal partnerships, fostering collaboration and recommending strategies

that fit the client culture and business model

• Competent in diagnosing individual and organizational performance improvement needs, matching intervention methodology

with needs, and determining the appropriate development measures

• The capability to support the recruitment and retention of employees and provides inclusive leadership through performance

and development planning and general people leadership

• Strong presentation, verbal and written communication skills
• The ability to articulate complex ideas in a simple and straightforward manner to all stakeholders, including front-line

employees to senior leadership

• Ability to effectively manage multiple competing priorities with high attention to detail
• Possesses strong analytical skills, good listening skills with ability to effectively coach and mentor others; must be able to lead

by influence

• Proficiency in business management, statistics, analytics, and spreadsheet software such as Excel
• The ability to coach and provide developmental feedback and recognition to team members

As this position requires sound understanding of Change Management concepts and methodologies, this specialized training is
typically recognized by an undergraduate degree (Human Resources, Industrial/Organizational Psychology, Business
Administration, Organizational Behaviour etc.) and/or a professional designation in the specific field of Change Management
(CCMP, CMC, Prosci). Also recognized and equally valued is hands on experience in leading teams that execute Change
Management projects.
Several years of related direct/indirect work experience leading multiple Change Management initiatives within large and
complex organization is typically required for someone to perform this job competently.
Position Information
As we continue to focus on being customer driven and keeping insurance affordable for British Columbians, we have also been
increasing focus on our people and creating a positive employee experience. To help us accomplish this, we have been evolving
the Human Resources Department to help build and deliver programs focused on enhancing our employee experiences and
improving the products and services we provide British Columbians. Join our team during this exciting time of advancement for
HR and transformation at ICBC!
What we offer:

• Competitive Salary & Benefits: We are committed to providing industry competitive salary and benefits.
• Continuous Learning: We offer continuous learning opportunities to ensure you are equipped with the knowledge to be

successful in your role.

• Flexible Working Arrangements: We offer flexible working arrangements as we continue to support our employees in balancing

their career and personal commitments, including a combination of in-office and remote work on a weekly basis (2 days in-office
and 3 days of remote work each week).

• Engaging Culture: We promote an inclusive and diverse work environment.

Only candidates legally entitled to work in Canada will be considered for this position.
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