Manager Housing Operations

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Job Opening

Non Union

Job Title:

Manager Housing Operations

Job Opening Id:

37314

# Required:

1

Business Unit:

Community Services

Division:

Housing Services

Location:

Headquarters Campbell East

Standard Hours:

35.00 / week

Full/Part Time:

Full-Time

Regular/Temporary:

Regular

Salary Grade:

8

Salary Range:

$101,380.00 - $119,270.00

Post Date:

2023-11-22

Close Date:

2023-12-05

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Interested applicants MUST APPLY to the Niagara Region Careers page (https://www.niagararegion.ca/government/hr/careers/), reference job opening 37314, before December 4, 2023 at midnight.

Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high-quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

At Niagara Region, we value diversity - in background and experience. We are proud to be an equal opportunity employer. We aspire to hire and grow a workforce reflective of the diverse community we serve. By doing so, we can deliver better programs and services across Niagara.

We welcome all applicants! For more information about diversity, equity, and inclusion at Niagara Region, Diversity, Equity and Inclusion - Niagara Region, Ontario or email related questions to diversity@niagararegion.ca. To send input on reducing barriers in the current hiring process, please email myhr@niagararegion.ca

For the Region's full employee equity statement, Working at Niagara Region - Niagara Region, Ontario.

Please note that effective February 12, 2023 mandatory COVID-19 vaccinations are no longer required as per the Niagara Region’s amended COVID-19 Vaccination Policy. As a result, you will not be required to submit verification of your vaccination status before starting employment with the Niagara Region. However, the Niagara Region continues to reserve the right to reintroduce vaccination requirements in the future if necessary to respond to changing public health advice and\or government direction. The Niagara Region continues to strongly encourage everyone to remain up-to-date with vaccinations.

Job Summary

Responsible for directing the effective management and administration of Niagara Regional Housing’s owned unit portfolio, including tenant placement, property management of housing projects, tenant relations, directing operational maintenance, budget and capital planning, as well as applying sound business and administrative practices throughout the housing portfolio in compliance with legislation, regulations, codes and standards.

Education

• Bachelor’s degree in Business Administration, Public Administration, Social Services, Building Environmental Technology, Property Management, Project Management, Architecture, Civil or Structural Engineering, or other related field, or an equivalent combination of education, training and experience.
• Certificate or diploma from a recognized property management training course an asset

Knowledge

• 5 years in a social and/or public housing environment
• 5 years in property management related environment
• 5 years in property management managing over 1,500 units is preferred
• Knowledge of the Housing Services Act , Residential Tenancy Act, Building Code, Fire code, Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, Freedom of Information and Protection of Privacy Act, Workplace Hazardous Material Information Systems, Occupational Health and Safety Regulations, and other relevant legislation
• Knowledge of administrative, budgetary and financial management procedures

*

Responsibilities

Providing ongoing oversight and frontline activities in asset management covering service management and maintenance contracts, including but not limited to: (25% of time)

· Effectively managing the housing portfolio of rental units (more than 2500) through long range planning and the provision of services that include security, capital replacements and maintenance repairs.

· Monitoring the capital program to ensure that the competitive process has been followed, capital work is undertaken within the approved budget and there is minimal disruption to tenants

· Overseeing that the preventative maintenance program and day-to-day repairs are undertaken with a lens of safety, security and timeliness

· Overseeing regular, annual and move-out inspection reports

· Ensuring that maintenance services are delivered in a cost-effective manner utilizing contractors retained through the approved RFP process

· Overseeing the monitoring of contractor work, inspections, performance appraisals and deficiency identification and correction

· Ensuring that an annual review of service contracts is conducted; that an integrity rich process is being followed with the information provided in the inventory of assets; and that the Emergency Plan is always current with Divisional employees trained

Develops, manages, and administers annual and multi-year Capital and Operating budgets for the operating unit ensuring support of Council’s objectives, financial transparency and accountability, monitoring budget adherence, identifying and explaining variances, and financial reporting is effectively managed in compliance with corporate financial policies. Ensure goods and services are acquired in accordance with the procurement policy. Authorize, and administer the acquisition of goods and services for the operating unit and direct reports in accordance with the procurement policy and procedures. (20% of time)

· Retaining consultants as needed to undertake building condition assessments for the purpose of updating the 10 year capital plan

· Managing the insurance renewal process on an annual basis

Ensuring legislative compliance by NRH’s assets, including but not limited to: (15% of time)

· Monitoring legislative changes to ensure policies and practices are compliant, interpreting and applying revisions as needed

· Providing recommendations on compliance and corrective action

· Co-chair the Tenant/Applicant Appeal Committee /legislation

· Ensuring that insurance is in place for the Corporation’s assets

Manages people resource planning for the division or operating unit, determining ideal organizational structures, identifying desirable role and skill mix requirements and ensuring ongoing work quality and deliverability of results. (15% of time)

· Enables results with the organization’s human capital strategy to foster employee engagement.

· Directs and provides leadership for the activities and coaching of direct reports, providing work direction, setting priorities, assigning tasks/projects, determining methods and procedures to be used, resolving problems, ensuring results are achieved, and managing staff recruitment, performance, and skill development activities

· Ensures alignment and coordination of activity and quality of output between teams under their direction

· Ensures focus is service excellence, communication/transparency, innovation, and data integrity and work flow integration.

· Ensures staff has the information and resources to make successful plans and decisions.

· Ensures all people related issues, including recruitment, grievances and labour relations issues, are aligned to HR and Corporate standards and practices.

· Helps to break down barriers to employee success, ensuring collaboration and cooperation with otherteams within their division and department

· Ensures Occupational Health & Safety policies, programs and practices are implemented, and maintained. This includes workplace inspections, monitoring, accident reporting and investigations, and ensuring any observed hazards or lapses in the functioning of OH&S processes, and other OH&S concerns are responded to promptly.

· Ensures all individuals under supervision have been informed of hazards and instructed on the necessary risk control and emergency response measures.

Providing ongoing oversight and frontline activities in Tenant Management for NRH properties, including but not limited to: (15% of time)

· Ensuring that social issues are addressed in timely and provide crisis interventions in occasional situations

· Providing oversight that new tenants are advised of lease/tenancy requirements, policies and programs

· Ensuring that policies are current and applicable.

· Overseeing the enforcement of policies and programs

· Addresses complex tenant problems and implements improvements to policies, program or services

Establishing strong partnerships with key public stakeholders, including but not limited to: (5% of time)

· Promoting a positive image of NRH’s services and its programs

· Working collaboratively with fire services, municipal and regional staff, community agencies while ensuring that tenant and building concerns are addressed

· Act as a representative of NRH at local and provincial levels as required

Overseeing the development of Affordable Housing as assigned, including but not limited to: (5% of time)

· Development of Niagara Regional Housing units secured with federal, provincial or other funding

· Managing the development of new Niagara Regional Housing multi-million dollar housing through the initial design, retention of architect, construction inspections, progress payments, change orders and issue resolution

· Participating in the development committee meetings, providing expert guidance and input on the development in the local community

Special Requirements

· Must maintain ability to travel in a timely manner to other offices, work locations or sites as authorized by the Corporation for business reasons.

· Regional staff strive to enable the strategic priorities of council and the organization through the completion of their work. Staff carry out their work by demonstrating the corporate values.

To view the full job description and requirements, visit our Careers page - Job Opening #37314

Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges…..today!

Let us know why you would be an excellent team member by submitting your online application no later than December 4th, 2023 before midnight by visiting our ‘Careers’ page at www.niagararegion.ca. We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.

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Job Types: Full-time, Permanent

Salary: $101,380.00-$119,270.00 per year

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• Store discount
• Vision care
• Wellness program

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Thorold, ON L2V 4Y6: reliably commute or plan to relocate before starting work (preferred)

Education:

• Bachelor's Degree (preferred)

Work Location: In person

Application deadline: 2023-12-05