Manager, Payment Operations - 14-Month Contract

 
 
Requisition ID: #
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
The Manager Payment Operating Model is responsible for supporting the design of governance framework for the Retail Payments team and ensures model anchoring and sustainment by providing first/second line operational support of all payment’s operations and processes. The incumbent manages and supports the definition of new processes and/or enhancements to the existing procedures to ensure applications and redesigned models meet the stated standards of financial integrity, operational effectiveness and avoid/mitigate operational risk. The Manager assists in the design and development of customer-centric optimization of global models and processes to improve customer experience aligned with International Banking strategy by ensuring proper documentation of processes, procedures, service level agreements and escalation processes between the Hubs and the countries serviced. The Manager supports the End-to-End process reviews through analysis and documentation of current and potential future states with the intent of improving overall effectiveness using Six Sigma, Lean and Design thinking methodologies
Is This Role Right for You?  In this role, you will:  
-Completes End-to-End reviews to establish country readiness prior to integrations or target operating model implementations; and identify opportunities to close gaps
-Support the design and operating models to achieve customer and business objectives
-Support capacity & financial analysis to identify and recommend most effective operational models that ultimately reduce costs and improve productivity/controls and service levels
-Continuously identify opportunities to improve processes, structure and or technology for the operating model ensuring: payments operations vision; compliance; regulations and customer needs are met
-Liaise with key stakeholders to ensure Hub and operating models are adopted and work effectively to meet customer and business needs
-Provides support on local issues and ensures BNS policies and procedures are implemented
-Lead and participate in sessions with different groups to achieve common goals
-Communicates effectively to different audiences including senior management
-Ensuring that all appropriate controls are maintained and monitored to minimize risk to the Bank;
-Support the successful resolution of Internal Audit findings of the Card Centres and Retail Payments 
-Document and maintain workflow and procedures, and ensure they are authorized and integrated into the existing operational environment;
-Support the training of local teams and ensure understanding of operating model, governance framework, and processes
-Establish Key Performance Indicators (KPI’s) and/or other metrics to describe the improvements and work with process owners to ensure standardization across International Banking to monitor and measure process effectiveness.
-Apply “out of the box” innovative approaches to resolving complex problems.
-Review requirements, Design Documents, User Acceptance Testing and implementation of system enhancements affecting payments Operations and provide necessary input
-Manage/support the implementation of operating models, systems, tools and controls
-Support continuous improvement initiatives through process analysis and reviews aligned to operating model to achieve operational efficiencies, cost reduction and or reduce risk while maintaining or improving overall customer experience
-Ensuring the project work is completed on schedule, within approved budgets, and planned benefits
-Manage the implementation of guides, manuals, process & procedures, SLAs with internal or external parties and create periodical performance reports and reviews
-Stay current on best practices on area of expertise transferring knowledge as appropriate to ensure competitiveness
Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have:  
-Bachelor’s degree in Engineering, Business, or related discipline.
-Expert knowledge in Business Process Improvement. Six Sigma or commensurate experience.
-Excellent track record managing projects/programs of higher complexity, dealing with multiple stakeholders
-Mature interpersonal skills with the ability to work with, and influence, all types of professionals
-Thorough knowledge of International Banking business including systems and operational processes. 
-Strong written and verbal communication skills in English and Spanish.
-Ability to present moderately complex concepts in an easy-to-understand manner.
-Experience in Payments (credit card, merchants, debit, ATM) is an asset.
-Thorough working knowledge of Microsoft Office and MS Project.
-Project management skills.
-Ability to travel to international locations (~40%).
 
Location(s):  Canada : Ontario : Toronto 
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.