Payment Operator

It’s always nice to be a part of a collaborative team. As a Payment Operator will be reporting to the Assistant Manager, Payments Processing.  In this role, you are primarily focused on processing payments received manually and electronically into Funds Transfer System, as part of an essential business unit within Global Services. 

Full time and Contract Positions available

What will you do?

• Assist in timely and accurate processing and verification of payments, as per hourly requirements, utilizing all available tools and resources i.e. SRF; Unit Directory; Broadcast Messages; CPA Banks/Trust/Credit Directories; co-workers etc. in strict accordance to SWIFT; LVTS.; CPA.; FED; CHIPS; Industry Guidelines; and RBC Policy.
• Work on all assigned queues are cleared to meet established deadlines and displays flexibility relative to working occasional overtime and supporting the US coverages as necessary, ensuring that operational, financial and reputational risk is mitigated through the prioritization of workflow and being aware of various cut-off times and associated responsibilities.
• Work to adhering the overall business KPI requirements of 12.5 per month and keeping errors to a minimum and Services to mitigate operational, reputation and business risk.
• Escalate any suspicious transactions to the Assistant Manager or Senior Officer within Payment Services.
• Work to produce 6.5+ hours of payments accordingly to daily benchmark and employees on Direct Drive must “consistently meet hurdle” of 36 credits/hr.
• Provide timely input and feedback to Management, or relevant service partner, in a continuous effort to improve quality and productivity i.e. Straight- through processing and avoid sundry losses/LOC and minimize operational risk by ensuring that the proper due diligence are followed according to procedures. 
• Participate for the development of a continuous learning philosophy by enhancing competencies through self-development plans i.e. coaching; RBC Campus; cross-training; job-shadows; etc. 

What do you need to succeed?

Must-have:

• 1- 2 years’ experience in payment operations
• High School Diploma; College Degree; University Degree or undergrad.
• Foreign exchange trading and back office knowledge.
• Ideally candidate must be fluent with Microsoft office suite of products and be technologically independent.

Nice-to-have:

• Knowledge of CPA, LVTS, SWIFT, RBC Express and BESS systems.
• In-depth knowledge of day to day Payments Processing procedures.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact 
• Work in a dynamic, collaborative, progressive, and high-performing team 
• A world-class training program in financial services
• Opportunities to take on progressively greater accountabilities           
• Opportunities to building close relationships with clients
• Access to a variety of job opportunities across business and geographies

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