Night Auditor

At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike. It is our mission to create personal connections and experiences while honouring our values of Time, Communication, Team, Integrity, and Excellence through transparent communication, mentorship, and growth.

Here at The Rimrock Resort Hotel, we welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty.

The Night Auditor is a key member of the Front Office team, responsible for the overnight operations of the hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. This position works overnight.

Duties and Responsibilities

• Complete nightly audit of guest transactions, investigating and fixing any out-of-balance transactions or postings.
• Produce a variety of reports for other departments, ensuring reports are timely and accurate.
• Support the Reservations team with entering of reservations, confirmation of extranets, and processing telephone and walk-in reservations.
• Greet arriving guests, provide check-in services, and arrange for luggage assistance.
• Provide in-house services, including cashiering and foreign exchange, and providing accurate and timely information about events and services available to guests.
• Provide departure services including luggage pick-up and storage, check-out services, and processing payment.
• Operate hotel switchboard and respond to guest emails.
• Review department communication log each shift and update for the next shift
• Any other responsibilities or duties as assigned by the supervisor or management team.

Qualifications

• Available to work 11:00 pm to 7:00 am shift
• Completion of Grade 12 or equivalent
• Post-secondary education in Hotel Management an asset
• Minimum of 2 years of hotel Front Desk experience required; Night Audit experience preferred
• Comfortable working knowledge of MS Word, Excel, and Outlook
• Opera experience is an asset
• Customer-service oriented and quick to smile and engage in conversation
• Keen attention to detail with strong organizing skills
• Solid understanding of financial transactions
• Self-motivated with the ability to work unsupervised
• Able to perform in high-pressure situations and to make quick, responsible decisions when required

Physical Demands

• Constant standing and walking
• Significant use of a computer
• Frequent reaching, leaning, bending
• Occasional sitting
• Frequent lifting and carrying items weighing up to 11 pounds / 5 kg
• Occasional lifting and carrying items weighing up to 22 pounds / 10 kg

Employee Perks & Benefits:

• Deeply subsidized staff accommodation for all levels of employee
• One complimentary duty meal per day in staff cafeteria
• Complimentary Banff Transit Pass
• Employee travel program with discounts on room rates at Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Discounted room rates for family and friends at The Rimrock Resort Hotel
• Monthly employee events and activities
• 30% Discount on all Food & Beverage while dining at The Rimrock Resort Hotel
• 20% Discount on Spa Treatments
• Discounted Golf Memberships at Fairmont Banff Springs Stanley Thompson 18 and Tunnel 9 Golf Courses (Seasonal)
• Opportunity to develop your talent and grow within The Rimrock Resort Hotel and over 5,000 properties with Accor

Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.