Night Auditor

Position Summary: Represents the hotel to the guest throughout all stages of the guest’s experience and upholds the hotel’s commitment to hospitality. Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel’s financial records. Tracks revenues, occupancy percentages, and other hotel statistics. Prepares a summary of cash, cheque, debit, and credit card activities, reflecting the hotel’s financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day. Verifies all account postings and balances made during the day. Monitors the current status of coupon, discount, and other promotional programs. Is able to function as a Guest Service Representative especially in terms of check-in and check-out procedures.

Tasks and Competencies:

• Posts guest charges not posted during the day.
• Transfers charges and deposits to master accounts.
• Verifies all account postings and balances.
• Monitors the current status of coupon, discount, and other promotional programs.
• Tracks room revenues, Restaurant revenues, banquet revenues, occupancy percentages, and other hotel statistics.
• Prepares a summary of cash, cheque, debit and credit card activities.
• Prepares the daily deposit.
• Summarizes results of operations for management.
• Understands principles of auditing, balancing, and closing out accounts.
• Anticipates and prepares for each days check-in and check-out.
• Responds to all guest’s inquiries.
• Acts as a communication hub for all hotel departments.
• Uses proper telephone etiquette.
• Knows how to operate all Front Office equipment.
• Knows room locations, types of rooms available, room layouts and room rates.
• Understands all Guest Service Representative procedures and hotel policies.
• Attends department meetings.
• Reports any unusual occurrences or requests to the General Manager.
• Knows all safety and emergency procedures. Is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the hotel lobby and front desk area.
• Maintains a clean and neat appearance at all times and adheres to hotel uniform policies.
• Promotes goodwill by being courteous, friendly, and helpful to guests, and fellow employees.
• Other duties as assigned by the General Manager from time to time.

Job Types: Part-time, Permanent

Salary: $16.55-$17.00 per hour

Expected hours: 24 – 32 per week

Schedule:

• 8 hour shift
• Night shift

Experience:

• customer service: 2 years (required)

Work Location: In person