Office Administration

About us

Vancouver Island Physiotherapy Clinic is a multidisciplinary health care team with locations in both Ladysmith and Cedar, BC. We are a current team of four office administrators and 6 treating therapists (physiotherapy, chiropractic, acupuncture, and laser therapy). We are professional, engaging, and our goal is to provide a dynamic healthcare environment to the Central Vancouver Island communities!

If you love working in a dynamic healthcare environment with the opportunity to grow in a supportive team this job is for you! The Office Administration position at Vancouver Island Physiotherapy is a hybrid role for those who enjoy both daily interaction with clients while also assisting our clinic manager to provide leadership and support to our treating staff.

Qualifications for Office Administration:

• 2+ years prior experience working in an administrative role
• 1+ year of Jane App experience preferred
• 1+ year experience with direct billing
• 1+ year experience liaising with ICBC and WorkSafeBC billing
• Exceptional customer service
• Able to delegate tasks as needed and improve team productivity
• Able to provide positive feedback to staff and provide them with tips and strategies to assist in increasing their productivity and reducing errors

Requirements:

• Experience as an Office Administrator
• Leadership skills
• Able to communicate effectively both written and verbal
• Reliable, responsible, and flexible with schedule
• Ability to manage competing priorities
• Ability to navigate conflict in a calm and collaborative way
• Quick learner and ability to solve problems
• Exceptional organization and project management skills
• Experience in managing and collecting account payables

The following is not required but will be a great asset:

• Experience in social media and marketing

Responsibilities and Duties:

• Register patients in Jane App, collect payment, issue receipts
• Have a strong understanding of our professional services, and assist patients with bookings
• Patient scheduling, billing, and claims
• Direct billing to 3rd party insurers
• Answer phone and email queries
• Maintenance of clinic including cleanliness of the clinic
• Processing Medical Records
• Washing and folding of laundry

The Office Administrator may also assist the Clinic Manager in duties which includes:

• To ensure that clinic operations are efficient, professional and organized
• To provide support and mentorship to the administrative team, therapists and clients
• Plan scheduling of staff and shift coverage, ensuring staffing requirements meet demand levels
• Assist in the hiring process of office admins
• Provide training and orientation of new staff members
• Assigning and delegating appropriate tasks to staff
• Manage the clinic’s inventory
• Develop protocols and procedures to improve our current operations and staff productivity
• Managing and collecting account receivables

Please send resumes and questions to erika@viphysiotherapy.com. Wages for this position do vary based on prior work experience and performance. We look forward on welcoming the successful candidate to the clinic starting April 2024!

Job Type: Full-time

Salary: From $22.50 per hour

Expected hours: 30 – 35 per week

Schedule:

• Day shift

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Ladysmith, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Work Location: In person

Expected start date: 2024-04-02