Office Manager

MISSION

The mission of the Office Manager is to ensure efficient, accurate timely results are being provided to the customer by qualified administrative and operational personnel.

The Office Manager will have responsibility for the day-to-day operations of the local branch. In the absence of the Operations Manager, the Office Manager becomes the qualified alternate.

* Salary is based on qualifications and experience *

ESSENTIAL DUTIES & RESPONSIBILITIES

· Responds to customer inquiries and provides professional advice.

· Ensures accurate and consistent work procedures and forms through the validation of all.

current procedures; and if required, by developing, validating, and implementing new procedures.

· Maintain accurate records.

· Ensures that the operational needs are met and advises the Operations Manager of any discrepancies.

· Assigns employee(s) to the job, considering the technical level of the task(s).

· Keeps in contact with the field/lab to continually update the customer on the satisfactory progress of the job.

· Immediately contacts management in case of real or perceived nonconforming problem(s).

· Reviews the field reports and in case of errors, revises the data according to the Compliance rules of the company.

· Prepare and execute Customer Reports and/or Certificates, and Invoices.

· Identify, record and correct nonconformities.

· Know the quality tools available on the QMS site.

· To carry out the above responsibilities, and all others which may be assigned, in a manner demonstrating support for and adherence to the Company’s Quality Management System, and to exercise good judgment, common sense, and diplomacy in doing so.

QUALIFICATION, SKILLS & EXPERIENCE

· High school diploma or equivalent years of experience

· One to two (1–2) years related experience preferred

· Strong written and communication skills and organizational skills are required

· Ability to perform various administrative duties

· Ability to maintain confidentiality

· Ability to promote a compassionate, caring, customer service-oriented culture by operating in a professional and collaborative fashion

· Competent in Microsoft Office (Word, Excel)

· Must have a valid driver's license and regular access to a vehicle

Job Type: Full-time

Salary: $21.00-$30.00 per hour

Expected hours: 40 – 48 per week

Benefits:

• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Overtime pay

Work Location: In person

Application deadline: 2024-03-27
Expected start date: 2024-04-01