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SalaryWe are one of the first all-remote companies with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in Canada.
Who is eXp?
Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things.
Come join us at eXp Realty – a 7x Glassdoor Best Places to Work organization!
What you will do:
As an Onboarding, Analyst, you'll take a proactive role representing eXp Realty as a front- line representative to assist newly joining agents and brokers, provide guidance, answer inquiries, and offer support pertaining to eXp Realty in a variety of areas. The ideal candidate for this position is customer service oriented, self-motivated, and a resourceful individual. World-class customer service/experience is required for every interaction with strong problem-solving skills, empathy, and urgency to every engagement.
Process joining agents for initial systems, process and account setup to include but not limited to:
Initiate the onboarding process after application received
- Start the approval process
- Send out/ gather required forms and contracts
- Set up the joining agent's profile
- Trigger the setup of the agent's transaction platform
- Assign company tools/resources to agents during the joining process
- Assist with fielding questions at the concierge desk as needed
- Communicate effectively, both orally and in writing
- Respond to client/company communication in a manner that provides added value and generates significant customer satisfaction
- Rapidly establish a positive working relationship with customers and other professionals
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Identify problem areas, devise and deliver solutions to enhance the quality of service to and to prevent future problems
Other Accountabilities as Assigned
How you will grab our attention:
High school diploma required or equivalent years of applicable experience
- 0-2 years experience
- BA/AA strongly preferred
- 1+ years of relevant experience in the real estate industry with a focus on delivering a world-class customer service/experience
- High volume, multi-task environment in real estate or relevant experience
- Ability to read and interpret documents including licensing & mis applications and transfers as well as a general knowledge of our independent contractor agreement
- Highly adaptable and a clear-thinking problem solver
- A self-starter on individual projects and a contributing member on team projects with a "can do" attitude
- Excellent written, verbal communication skills in English and French
- Excellent organizational skills
- Strong organizational, prioritization and time management skills
- Positive, trustworthy and dependable
Ability to work remotely with no direct in-person supervision
If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply!
What eXp Canada provides:
Medical, Dental, Vision, Long-Term Disability
- Life Insurance and AD&D
- Subscription to Calm and Vitality Wellness Programs
- Paid Vacation
- Paid Holidays
- Up to 4 Paid Personal Days
- 5 Paid Sick Days
- One time stock option
- $20/pay cheque for the first two pays of the month for your mobile phone/internet
- RRSP employer match will be available in the near future
- Fully remote environment
- Amazing company culture
And more..
The starting base pay for this position is $45,000 CAD per year in our lowest geographic cost of living market and is dependent upon many factors such as location, experience, skills, and training. Base pay is only one part of the total compensation package offered to employees in recognition of their hard work and is determined within a range to allow for growth and development within a role.
eXp World Holdings is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability or any other characteristic protected by law.
