Onroute Merchandise And Customer Service Assistant

8 PROLOGIS BOULEVARD UNIT 402 MISSISSAUGA ONTARIO L5W 0G9
ONroute Merchandise and Customer Service Assistant
We are looking for a Merchandise and Customer Service Assistant to join our Procurement and Marketing Team. The ideal candidate is someone who is organized, customer-obsessed, enthusiastic, goal-oriented, and a team player.
This is a hybrid remote position, with ~2 days per week in person at our Mississauga Office. Reliable Transportation is a must as this position will require some travel to plazas.
Salary Range: $50-55k
Key Responsibilities:

• SKU set up and maintenance.
• Lead the creation and maintenance of Purchase Orders.
• Work with Buyers, Marketing, and stores to coordinate planograms, in-store displays, and signage.
• Respond to and follow up on requests from stores and other departments via email and support portal.
• Communicate with vendors; follow up on orders, request marketing assets, and item setup, and identify issues relating to purchases, delivery, invoicing, recalls, etc.
• Perform ad hoc analysis projects/analysis and clerical functions as required.
• Responsible for Customer Service Portals from the Franchise brands including responding to customer inquiries and reporting.
• Working with Marketing and Customer Service Manager for Customer Service Appeasements, customer communication and reporting.
• Plaza Visits required.

Education and Experience Required:

• Post-secondary education or equivalent work experience; Experience in Retail or Corporate Environment considered an asset.
• Excellent systems and MS Office knowledge (e.g. Excel, Power BI)
• Strong communication and interpersonal skills
• Attention to detail, analytical, methodical & rigorous.
• Ability to effectively work independently through complex issues under tight timelines – critical thinker.
• Reliable transportation to visit plazas.

ONroute is an equal opportunity employer that is committed to having a diverse, equitable, and inclusive workplace for all. We value team members with diverse backgrounds and experiences, as we believe it makes our company a better place to work and for our customers to experience. We welcome all applicants and offer reasonable accommodations for people with disabilities upon request throughout the hiring process.