Order Desk Representative

Reunion Coffee Roasters is currently seeking an enthusiastic, detail-oriented, and knowledgeable Order Desk Representative who will provide our customers with professional and courteous assistance to ensure their satisfaction in all dealings with our company. Our new Order Desk Representative will promote appropriate products and services while addressing any customer concerns, all while generating loyalty and increasing sales.

As passionate coffee enthusiasts, the Reunion Coffee Roasters team is dedicated to one common goal: producing great coffee in a sustainable, accessible, and approachable way. From sourcing to production to distribution, our practices reflect the sustainability and quality that we’re known for in the specialty coffee industry. As a family business committed to making a difference, we rely on our employees to know and uphold the values that define the company: integrity, courage, collaboration, excellence, and communication. In turn, we ensure that our employees can be proud to work for us by taking care of them and making Reunion a great place to work.

Our Oakville headquarters houses our offices and our 30,000-square-foot roasting facility/warehouse. We’ve been named one of Canada’s Greenest Employers and one of Canada’s Top Small & Medium Employers. We care about our employees and do our best to give them a great working experience.

On a practical level, you will:

• Answer any incoming calls and forward as necessary;
• Regularly check and respond to voicemails;
• Deal directly with customers either by telephone, fax, email, or in-person;
• Respond promptly and professionally to customer inquiries;
• Handle and resolve customer complaints;
• Solicit and relay customer feedback to improve service;
• Direct requests and unresolved issues to the designated source;
• Receive customer orders via telephone, fax, or email, and input them into our order system;
• Track and follow up on orders as necessary;
• Process, distribute, and file invoices.

If you have the following qualifications, we want to hear from you:

• High school diploma required;
• Three years’ experience in customer service preferred;
• Proficiency with MS Word, Excel, and Outlook;
• Written and verbal fluency in English;
• Mathematical literacy (percentages, discounts, arithmetic, etc.);
• Interpersonal skills to work effectively in a diverse working environment;
• Strong attention to detail.

As a family-owned business, we strive to create a workplace where everyone is welcome. This requires the work of every member of our company to ensure that Reunion Coffee Roasters is equitable, diverse, inclusive, respectful, and protects the human rights of all employees, including those groups protected under the Ontario Human Rights Code.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email jobs@reunioncoffeeroasters .com to make arrangements. If you have questions regarding accessible employment at Reunion Coffee Roasters, please email our HR department at hr@reunioncoffeeroasters .com.

Job Types: Full-time, Permanent

Salary: $50,000.00-$52,000.00 per year

Benefits:

• Commuter benefits
• Company events
• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 3 years (required)

Ability to Commute:

• Oakville, ON L6J 7X6 (required)

Work Location: In person