Order Processing Clerk

Company Overview
Quickstream Solutions Inc is a manufacturer and distributor in the sewage and infrastructure industry. The Company is experiencing rapid growth in the United States and has an emerging need for an Order Processing Clerk to support our customer service function. The Order Processing Clerk is an organized technician that receives customer orders and ensures the manufacturing team has all necessary information. The Order Processing Clerk will send quotes in a timely manner and ensure that shipped products are coordinated with our accounting team. You will learn about our suite of products and build relationships with our customers to help meet their needs. There will be other clerical duties assigned when you have capacity to assist with them.

The "Why" For Our Clients At Quickstream

Our mission is to make the wastewater industry a safer place to work. In that process, our product helps municipalities, taxpayers and contractors save millions due to our product line’s durable and easy to install designs.

The "Who" For Our Team At Quickstream

You are a task-oriented, organized individual that has excellent attention to detail. You can work independently on an unsupervised basis, although you appreciate the oversight of an experienced team that wants to help you succeed. You find inefficiencies and you work with your team to improve processes, making your life easier and improving the experience for our customers. We need you to help us create raving fan clients with your excellent telephone conversation skills and your thoroughness.

Job Duties
To excel in this role, you will own the following tasks:

1. Process customer orders accurately and efficiently, ensuring a high level of customer satisfaction. Coordinate with logistics and supply chain teams for timely delivery of products.

2. Engage with existing and potential clients through calls, emails, and virtual meetings to understand their needs and offer appropriate products and solutions.

3. Build and maintain strong, long-lasting customer relationships. Address customer inquiries, resolve issues, and ensure a high level of customer satisfaction.

4. Maintain thorough knowledge of all products and services offered by the company.

5. Educate customers about the features and benefits of our products, and assist them in selecting the best options for their needs.

6. Assume responsibility for timely quotes by coordinating sales and manufacturing management.

7. Work closely with the marketing, product, and manufacturing teams to relay customer feedback and contribute to product and process improvements.

Skills and Requirements

• A college diploma in office administration, business or marketing.
• 5-10 years of experience in office administration and/or job scheduling.
• Strong verbal, written and interpersonal communication skills.
• Ability to learn new software systems in a timely manner.
• Preference for candidates with experience in the wastewater industry.
• A team player with a high level of dedication.
• The ability to use MS Word, Excel and Outlook.
• Ability to understand technical products.

Job Type: Full-time

Salary: $42,000.00-$50,000.00 per year

Benefits:

• Dental care
• Extended health care
• Paid time off
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Windsor, ON N9A 6J3