Water Processing Clerk

Summary:

Responsible for receiving meter cards and editing for data input which supports the accurate and timely preparation and mailing of regular Water billings. Determine and perform cancellation of estimated or inaccurate billings, related penalty adjustment and transfers and immediate re-billing. Responsible for verifying and refunding overpaid accounts for the Section. Perform computerized data input when necessary. Responsible for scheduling appointments with consumers requiring meter readings and the maintenance of owner/tenant contract program. Receive mail, telephone and counter inquiries, interpret, research and provide follow up.

Duties and Responsibilities:

(These set out the principal functions of the position, and shall not be considered as a detailed description of all the work requirements.)

• Responsible for receiving and editing meter cards read by meter reading staff and consumers and preparing the data for accurate computer input. Receive readings by telephone, initiated by notice left at property and edit for input. Determine and perform necessary maintenance input of pertinent information on water accounts. Ascertain properties to re-visit for checking and notify meter reading staff of appointments necessary to attend to obtain actual readings to re-bill.
• Verify and execute bill cancellations and immediate re-billing, perform transfer adjustments and related penalty cancellations. Prepare and verify batch entries and listings and send bills to homeowners.
• Receive written requests, verify and process adjustments resulting in refund of overpayments. Send correspondence and perform follow up.
• Receive call backs from notices to consumers and management companies, set up appointments and log in computerized meter reading calendar. Maintain calendar for Section and ensure meter reading staff have necessary information to visit the properties.
• Identify account inconsistencies and prepare Work Orders regarding meters and fittings, to install or replace meters, commence or discontinue service as well as to check or test meters suspected to be running inadequately for Lake Street Service Centre staff to perform maintenance or verification.
• Determine necessity and/or receive requests from owners to send tenant water billings. Research and confirm ownership required to prepare the owner/tenant contracts and send to owners to authorize mailing direction of water billings and meter cards. Maintain up-to-date files and perform follow up.
• As necessary perform daily meter card data entry and subsequent verification checks required for Leader to initiate bi-weekly water billings. Prepare statistical report of meter card responses.
• Receive mail, telephone and counter inquiries, interpret, research and provide follow up regarding readings, regular billings, bill cancellations, contracts, adjustments to accounts, transfers and refunds of overpayments.
• Perform other similar and related duties as required.

Position Requirements:

• Minimum Grade 12 education or equivalent.
• An accounting background and problem solving abilities.
• Proven ability to organize a fluctuating workload and to meet deadlines.
• Proven attention to detail and utmost accuracy.
• The ability to deal with extremely difficult people.
• Computer experience using Internet, Microsoft spreadsheet and word processing packages.
• Computer experience using Vailtech, Work Manager and Amanda applications preferred.
• Proven completion of Ministry of Labour Worker Health and Safety Awareness training.
• A demonstrated commitment to enhancing a safety culture.

CUPE 157 Pay Group 4 – Minimum $44,439 annually; Maximum $50,931 annually

Expected Work Location: City Hall

Hours of Work: Currently Monday-Friday 8:30am - 4:30pm

THIS IS A TEMPORARY POSITION FOR APPROXIMATELY FIFTEEN (15) MONTHS

The City of St. Catharines is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process.