Outbound Sales And Service Representative

Report to: Aquatic/Sales Manager

Status: Part-time

Location: Remote

Looking to make a difference in your community? Join the British Swim School team as a Call Center Sales and Service Representative! In this role, you'll handle incoming calls, ethically meet enrollment targets, provide outstanding service, fulfill requests, and leave a lasting impression on our customers.

Knowledge, Skills, and Abilities:

• Enthusiastic personality
• Strong Sales and customer service skills
• Ability to maintain a positive attitude when speaking to customers
• Ability to adhere to a schedule, and follow policies and procedures of British Swim School
• Competent with phone systems and appropriate computer programs
• Able to multi-task
• Ability to fluently speak more than one language is a plus
• Satisfactory completion of Jack Rabbit (POS and Scheduling) and Call Center Skyprep online training.

Roles and Responsibilities

• Answer calls, manage online chat, and respond to emails
• Research required information using available resources
• Manage and resolve customer issues and complaints
• Provide customers with product and Service information
• Accurately enter new customer information into the system
• Update existing customer information
• Process orders, forms, and applications
• Identify and escalate priority issues
• Route calls to the appropriate resource
• Make follow-up and outbound calls as needed to follow up on leads
• Document all call information according to standard operating procedures
• Complete call logs
• Produce call reports

Qualifications:

• Customer service and sales experience
• High School education or equivalent

About Us:

At British Swim School, our aim is to do more than just provide enjoyable swim lessons. We are committed to making a tangible difference in our communities by addressing the alarming rates of child drowning. To achieve this, we employ highly skilled instructors who understand that we are not just a typical swim school, but rather, we prioritize survival skills before teaching swimming techniques. Ultimately, our goal is to give everyone, regardless of age or ability, the chance to be a confident and safe swimmer.

Job Type: Part-time

Salary: $16.60-$20.00 per hour

Expected hours: 20 per week

Benefits:

• Work from home

Schedule:

• Evening shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (preferred)

Experience:

• sales: 2 years (preferred)

Work Location: Remote

Application deadline: 2024-03-07