Part-time Operations Manager

Working in a fast-paced, fun environment, the Mosquito Toronto Operations Manager is responsible for the successful day-to-day operations of the business and managing a small team of Field Technicians. The Operations Manager is committed to and responsible for delivering the highest level of customer service, ensuring customer retention and managing costs. The Operations Manager accomplishes this by actively training and scheduling existing employees, interviewing and hiring new employees, maintaining technology tools and tracking product inventory.

Job Details:

Work location: Mixed of work from home and site work

Hours per week: 5-10 (depending on seasonal demands)

Contract term: Mid-April to September

Customer Service Requirements:

• Meet or exceed client retention goals through efficient management of team expectations and day-to-day business execution
• Field Technician leadership and management to include: customer service best practices, how to apply bi-weekly Protective Barrier Treatment promote and follow safety procedures, ensure all PPE is being worn, understand product label instructions and implement fleet management, scheduling and interviewing for new hires
• Customer service best practices, cohesive working relationships, leveraging technology tools and people skills to provide outstanding customer service, CRM management and upkeep
• Respond to customer issues promptly by phone and in person
• In conjunction with the Customer Service Manager, create the daily service schedule in the CRM
• Maintain fleet of vehicles and equipment ensuring: regularly scheduled maintenance, cleanliness, accurate stocking requirements and key tracking
• Track, order and stock appropriate products and inventory to maintain cost goals and ensure minimum day-to-day needs are available
• Mix the spray product daily according to label and provincial guidelines and fill the trucks
• Maintain equipment and make sure trucks are properly outfitted for the day.
• Provide timely reporting as needed
• Other duties as assigned

Additional Requirements:

• Live in the GTA, preferably the central GTA
• Class G driver's license with a clean driving record
• Pest Control Exterminators licence with structural and mosquito and biting flies licenses (can be completed before starting)
• Outstanding and effective team leadership skills including training and accountability of standards
• Demonstrate a passion for excellent customer service
• Effectively present information in one-on-one and small-group situations
• Previous pest control business management (preferred but not required if experienced in managing a team)
• Problem-solving skills
• Ability to create and execute a daily/weekly/monthly organizational structure to achieve goals
• Excellent ability to manage multiple tasks and maintain a positive attitude
• Knowledge of and desire to learn and leverage technology
• Be the subject matter expert on Mosquito Toronto offerings and process
• Must be able to lift a minimum of 65 lbs

About Mosquito Toronto

Our Mission: To provide professional pest control services to Greater Toronto homeowners that allow them to enjoy their outdoor living spaces, through the control of harmful, biting pests, using environmentally conscious services and treatments.

Job Types: Part-time, Seasonal
Contract length: 5 months

Salary: $40.00-$55.00 per hour

Expected hours: 5 – 10 per week

Benefits:

• Dental care
• Extended health care
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Home services company: 5 years (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: Remote

Application deadline: 2024-03-25
Expected start date: 2024-04-22