Parts Lead Hand

Brandt is currently seeking a Parts Leadhand for our Cranbrook branch.

This position is responsible for overseeing the day-to-day operation of the parts department, and performs duties associated with the front counter and with maintaining parts inventory.

Duties & Responsibilities

• Ensure parts shipping, receiving, and warehousing standards are met
• Monitor employees to ensure parts and warehouse activities are performed according to established safety and industry standards
• Ensure internal standards, policies, and reporting practices are met
• Utilize 5S and Lean principles and practice sin organizing the parts area and related work
• As required, address customer parts needs
• Investigate problem orders, receiving and inventory issues
• Ensure parts return processes are followed
• Help coordinate the annual physical parts inventory
• Check and sign off on transfers and run stock orders (In the Parts Manager’s absence)
• Oversee and coordinate shift scheduling
• Document/deal with employee performance issues as required, and make recommendations to the Parts Manager regarding performance issues
• Help ensure employee training requirements are met, and coach, mentor, and train employees in relevant practices and procedures as required
• Create and maintain a safe work environment by ensuring that company and occupational health and safety standards are met
• Comply with company human resources, expense and payroll policies, procedures, and practices, as well as general labour standards
• Review Kronos timecards in the Parts Manager’s absence

• Proven ability to organize work, set priorities, and achieve work related objectives and goals
• Knowledge and skill in the operation of material handling equipment
• Must be highly motivated, service-driven, and possess a professional attitude
• Strong customer service orientation and sound judgment when dealing with internal and external customers and employees
• Experience working with a computer system in a parts operation, and working knowledge of various desktop applications
• Strong problem-solving, organizational, analytical, and communication skills are required

• 3-5 years’ progressive work experience in parts operations, preferably in a medium to large-sized operation
• Journeyperson certification is considered an asset
• 2+ years’ supervisory experience in a parts operation with demonstrated success in employee mentoring, coaching, and development