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SalaryPosition Summary
Cambrian College’s Enrolment Centre has an immediate requirement for a full-time Enrolment Services Advisor.
Note: Internal candidates, as defined by the Full-Time Support Staff Collective Agreement, will be given first consideration.
Duties and Responsibilities
- Provide high quality and professional service, advice, and counsel to current and prospective students, both domestic and international students, as well as applicants, parents, alumni and the general public.
- Provide information, guidance, and services supporting a student’s enrolment in the College (including, but not limited to, admissions, registration, tuition and student fees assessment and collection, student records and transcripts, transfer credit, and student financial support including government student loans and awards/scholarships).
- Maintain and support processes leading to accurate, complete, and validated enrolment, academic, and financial records for students.
- Act as a student’s main point of contact for Enrolment Services and deliver excellent customer service experiences.
- Assist students and staff in navigating Cambrian policies, processes, and systems as they inform a student’s enrolment, progression, graduation, and financial account.
Qualifications
Required:
- Must have a three-year postsecondary diploma, degree, or equivalent in a related field. (A copy of educational documents must be submitted with application *** education completed outside of Canada, applicants are required to submit a WES or ICAS with their application)
- Minimum of three years of experience in a service-centered environment that requires exceptional customer service.
- Experience interpreting, applying, and advising on policies and procedures, ideally in a postsecondary and registrarial setting.
- Experience listening to others and asking clarifying questions to identify, respond and handle confidential and/or sensitive issues and/or material with empathy, diplomacy, and discretion.
- Experience exercising resourcefulness while analyzing problems, identifying key information and issues, and developing effective solutions.
- Experience working independently and exercising good judgment to make decisions on matters of varying complexity.
- Experience developing and cultivating relationships with key stakeholders.
- Proven ability to communicate (in writing and verbally) at an advanced level.
- Strong analytical, organizational, time-management, skills, along with good tact, and judgment.
- Proficiency with Microsoft Office programs, including Word, PowerPoint, Excel, and Outlook.
- Collaborative professional who promotes teamwork and works cohesively within a team-oriented environment.
Required Information
To be considered, candidates must provide the following as an attachment:
- Educational documents
- WES/ICAS Equivalence if degrees/diplomas are from a Non-Canadian University
Cambrian College offers the following benefits to full-time Support Staff employees:
Vacation Days:
- 15 Vacation Days (after one year of continuous service)
- Basic Life Insurance
- Accidental Death and Dismemberment
- Short Term Disability
- Long Term Disability
- Extended Health Care
- Dental Care
- Vision Care
- Hearing Care
- Pension Plan
College employees can purchase the following benefit plans:
- Supplementary Life Insurance
- Employee Optional Life Insurance
- Dependent Life Insurance
- Spousal Optional Life Insurance
- Critical Illness
Our employee benefit plan package includes a defined benefit pension to help you create a secure future. The CAAT Penion Plan provides you with a predictable lifetime retirement income, survivor benefits, early retirement options, and more without the stress of making investment decisions.
CAAT makes it easy for you to build stable, secure retirement income while you work.
Explore a career choice with a pension at http://www.caatpension.ca/dbprime-pensions-for-talent
Employee Perks
- Education and Technology Loan Plan
- Tuition Subsidy Program
- Higher Education Funding
- Technology Loan Plan
- Family Tuition Bursary Program
- Discounted Access to Fitness Facility/Fitness Classes
