Service Advisor – Coordinator

Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be responsible for providing exceptional customer service and acting as a liaison between customers and our automotive service department. This is an excellent opportunity for individuals with dealership experience and a passion for the automotive industry.

Responsibilities:
- Greet customers and assist them with scheduling service appointments
- Listen to customer concerns and accurately document their vehicle's issues
- Provide detailed explanations of recommended repairs and maintenance services
- Generate repair orders and obtain necessary approvals from customers
- Coordinate with technicians to ensure timely completion of repairs
- Keep customers informed about the status of their vehicles throughout the repair process

- Communicates any customer issues or disputes (i.e. customer charge backs) to the General Manager
- Provide exceptional customer service by addressing customer inquiries and resolving any issues that may arise

- Filing invoices

Requirements:
- Previous experience in a dealership or automotive repair environment is highly preferred
- Strong sales skills with the ability to upsell maintenance services and repairs
- Excellent communication and interpersonal skills
- Knowledge of automotive systems, parts, and repairs
- Ability to multitask and prioritize tasks in a fast-paced environment
- Exceptional customer service skills with a focus on customer satisfaction
- Detail-oriented with strong organizational skills

If you are passionate about the automotive industry and enjoy providing top-notch customer service, we encourage you to apply for the position of Service Advisor. Join our team and be part of a dynamic organization that values its employees' contributions. Must have CSA approved safety shoes. • Ensure compliance of all Occupational Health and Safety Act (OHSA) regulations, as well as the Company’s Health and Safety Policy.

Chapple Fuel Ltd success is built upon its constant commitment to customer service excellence.

Reporting to the General Manager in our Service department.

Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• On-site parking

Schedule:

• Monday to Friday

Experience:

• Service Advisor: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-04-08