Service Advisor duties and responsibilities
Some duties and responsibilities required of a Service Advisor include:
· Estimating the cost and time needed for a wide range of repairs
· Welcoming customers and discussing their needs
· Answering customer inquires, either in person or on the phone
· Develop repair estimates by taking the cost of materials, supplies, and labour into consideration
· Prepare repair orders by detailing the vehicle’s problems or symptoms
· Maintaining automotive records by keeping track of problems and corrective actions
Service Advisor skills and qualifications
· Strong communication skills, both written and verbal
· Strong customer service skills in order to handle customer complaints and questions effectively
· Critical thinking, organization, time management and problem-solving skills to perform their job successfully
· Ability to interpret technical terms to the customers
· Patience to cope with different customers’ personalities
· Decision-making skills
Job Type: Full-time
Salary: $45,000.00-$65,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Store discount
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
Work Location: In person