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Description and Requirements
Job Description
About TELUS International
Primary Responsibilities
- Reporting to the Director of Solutions Consulting, you will have the following key responsibilities
- Consulting with customers to establish a customer experience, strategy and roadmap.
- Conduct discovery sessions with clients to uncover key value drivers and solution enablers
- Communicating and positioning the business benefits of the TELUS International Digital Solutions Services.
- Assessing customer’s current capabilities using a variety of techniques
- Work with sales executives and other pre-sales team members to develop a sales strategy and a winning proposition.
- Formulate recommendations with attention to a client’s strategy, capabilities, and limitations
- Moving the customer through the complete buying cycle
- Deliver compelling customer demonstrations that showcase the capabilities of the solutions and areas of greatest value and ROI.
- Serve as Pre-Sales Domain Expert for key technologies aligned with TELUS International Digital Solutions (TIDS) , specifically: Employee Experience / Service Desk ecosystems including partner solutions
- Work with internal and partner Subject Matter Experts to develop Statements of Work
- Collaborate with sales teams on opportunity qualification and strategies
- Work closely with product owners and participate in the Portfolio Lifecycle Management process by providing Voice of Customer input.
- Strong sales acumen and the ability to relate to and communicate with executives, directors, managers, and technical subject matter experts
- Broad understanding of Employee Experience (EX), Digital Workplace, and Service Desk.
- Deep knowledge and domain expertise in the Employee Experience (EX), Digital Workplace, Service Desk industry ecosystem including partners and competitors
- Knowledge and practical experience of leveraging frameworks and models to document the customer’s current state, strategy, roadmap, and the value of the TI services being proposed
- Working collaboratively in a matrixed organization
- Outstanding communication and interpersonal skills - capable of developing creative solution presentations
- Demonstrated ability to solve complex problems with accounts in complex technical environments
Qualifications
- BS in Computer Science or related field preferred
- 15+ years of experience in Service Desk and related environments
- Demonstrated experience in identifying and understanding customer business and technical requirements and matching the appropriate services and technologies to meet their needs.
- We passionately put our customers and communities first
- We embrace change and innovate courageously
- We grow together through spirited teamwork
Additional Job Description
EEO Statement
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.