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Job Description
What is the opportunity?
As a Process Analyst you will support a team that challenges status quo by understanding the intent of processes and discovering new ways to do old things. You will help alleviate the administrative burden on Advisor teams and enable them to better serve their clients by finding efficiencies in processes they do every day.
Using your analytical and facilitation skills, you will document process from end to end starting with the client, to the Advisor and Branch Management teams through to fulfillment in Operations. You will help to identify areas of opportunity to eliminate redundant steps and to optimize processes.
What will you do?
- Create end to end process maps documenting the current state of prioritized processes
- Identify all roles, systems and time required for the steps involved
- Understand the intent / why these steps are done
- Obtain alignment and agreement on processes
- Use data to prioritize size of opportunities
- Stay current on new rules and process while also looking for opportunities to streamline the process and remain curious to find innovative ways to do old things
Must haves
- Attention to detail, facilitation and organization skills
- Proficiency in MS Excel, PowerPoint and other MS programs
- Knowledge/ willingness to learn Wealth Management procedure and controls
- Ability to work under pressure and meet tight deadlines
- Ability to work independently and as part of a team
- Ability to learn quickly, adapt and multi-task
Nice-to-haves
WMC Front Office, Operations or Technology Experience
Expertise with RBC Wealth Management systems and forms
What's in it for you?
We thrive on the challenge to be our best, to think progressively to keep growing, and to work together to deliver trusted advice that can help our clients thrive and communities prosper. We care about each other and collectively work hard to reach our potential, make a difference to our communities, and achieve success that is mutual. You will also benefit from:
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- An opportunity to make a difference and have a lasting impact on the lives of others
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
Job Skills
Agile Methodology, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Requirements AnalysisAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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