Program Manager

Job Number: #J0124-0607
Job Type: Permanent, Full-Time
City: Port Alberni, British Columbia
Hours of Work Per Week: 40
Scheduled Days Each Week: Monday,Tuesday,Wednesday,Thursday,Friday
Scheduled Hours: Flexible Monday thru Friday scheduling, for a total of 40 hours per week, to meet operational needs. Requires the full ability to perform on-call support

The Program
Mountainside Support Services provides individualized 24-hour support for children/youth and adults with a variety of specialized and/or complex needs.

In our passion to improve lives and develop life skills, we encourage inclusion and participation through community, life skill coaching, career development and family supports.

Our Services include:

• Supporting youth in recovering from adverse childhood experiences (ACEs) and overcoming other adversity by providing them trauma informed care within resource homes.
• Community-based supports for adults with diverse abilities.
• Home-based supports for adults with diverse abilities.
• Home Share programs for adults with diverse abilities.
• Life skills development supports for both youth transitioning to adult services as well as adults with diverse abilities.
• Outreach supports for youth and adults that are supported with life skills, self-help skills, employment, and more.

Mountainside Support Services – a subsidiary of Newco Ltd.

The Position
The Program Manager provides operational and administrative direction for the development, implementation and management programs within MSS. They implement and monitor policies and procedures related to day-to-day services to persons served and direct and coordinate the day-to-day management of program staff.

Primary Location

Based at the Mountainside Support Services program(s) in Port Alberni, BC.

Scheduling

This permanent, full-time position will work a flexible weekly schedule (40 hours) to meet operational needs. Required to provide “on call” support during scheduled time off.

In Your Role You Will

• Ensure staff utilize practices that promote the health, welfare, safety and security of service recipients and staff. Leading behavioural/intervention strategies, ensuring best practice and evidence-based practices are utilized in behavioural support plans
• Assist in providing initial and ongoing assessment/case management of youth behavioural needs and functional abilities to include review of supporting documents/previously completed assessments.
• Assist in developing, defining, and monitoring individualized service plans based on needs as well as behavioral priorities of youth, making recommendations for achieving goals.
• Assist in developing safety plans/protocols for youth and staff, leading implementation, and assuring compliance and quality of safety plans.
• Supervise and evaluate performance of program staff; coordinate work allocation, training and problem resolution; motivate employees to peak performance and productivity.
• Ensure the program and staff comply with policies, procedures and values of the company and use best practices when supporting persons served.
• Conducting program/specialized service risk management assessments.
• Establish and implement short- and long-term goals, objectives and operating procedures; monitor and evaluate program effectiveness; effect changes required for improvement.
• Participate and/or facilitate staff meetings and case reviews/conferences as required.
• Comply with and utilize appropriate crisis prevention and intervention standards and practices.
• Creating training material, facilitating training, coaching, and mentoring staff on implementation of specialized practice intervention/strategies (approaches, best practice, trauma informed and mental health) specific to persons served and service delivery.
• Ensure staff who dispense medication to service recipients receive appropriate training and that all medication is dispensed according to the company’s established guidelines.
• Provide on-call and emergency coverage as required.
• Perform miscellaneous job-related duties as required.

*** Prior to confirmation of employment all applicants must provide a current (dated within 6 months of hiring date) Criminal Record Check and Ministry Check. These checks can take up to 6 weeks to obtain, please ensure you prepare accordingly.

As An Ideal Candidate You Possess

• A degree in one of the humanities, social sciences or related field
• 3-5 years leadership experience in the social services field
• Other combinations of education and experience may be considered
• Must have experience with financial and human resource management
• Current WCB Occupational First Aid, Level 1 and CPR certificates required
• Strong conflict resolution, mediation and crisis prevention and intervention techniques
• Experience with trauma informed practices
• Valid Class 5 BC Driver’s License and clean driver’s abstract

**Successful applicants will be required to participate in MCFD screening prior to confirmed employment with Mountainside Support Services.**

Applicants will be required to provide three (3) professional references that Mountainside Support Services will be able to contact in a timely manner at time of interview.

Mountainside Support Services adheres to provincial/legislated communicable disease prevention protocols. Some of our community health care providers/stakeholders may require Mountainside Support Services employees to be vaccinated in order to be able to enter establishments while supporting individuals/clients in service.

Not sure you meet the requirements? We still welcome you to apply, as we may be able to consider diverse combinations of skills, education and experience.

What Mountainside Support Services does
Located in Port Alberni, BC, Mountainside Support Services provides individualized 24-hour support for children/youth and adults with a variety of specialized and/or complex needs. In our passion to improve lives and develop life skills, we encourage inclusion and participation through community, life skill coaching, career development and family supports.

Our Employees Enjoy

• A fair and equitable wage.
• Group Benefit Plan
• Programming that meets current best practices.
• Innovation that sets and defines new standards of care.
• An empowering balance of independence and supervision.
• World-class staff training and personal development.

Is this the opportunity you've been looking for?

If so, please apply by sending your resume to hr@mountainsidesupport.ca, with your name and the job reference code in the :

>> SAMPLE Subject Line: First and Last Name, Job #J0124-0607 FT Program Manager<<

Job Types: Full-time, Permanent

Salary: From $34.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Education:

• Bachelor's Degree (preferred)

Experience:

• Management: 3 years (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Application deadline: 2024-01-26