Quality Assurance Administrative Assistant

Summary:

The Southern First Nations Network of Care (SFNNC) receives its mandate from the First Nations in southern Manitoba and through the Child and Family Services Authorities Act. The SFNNC, along with the other three CFS Authorities in Manitoba, are responsible for the establishment and management of a province-wide service delivery system. This includes ensuring that services are delivered to southern First Nations citizens throughout the province as well as families who choose the SFNNC though an ADP. Services and resources will align with community needs and activities will be focused on prevention rather than crisis management. The SFNNC’s vision is for First Nations children, families, and communities to be healthy, strong, and empowered by ensuring their protection through the provision of safe homes with responsible caregivers and the promotion of wellness in strengthened families and communities.

Reporting to the Quality Assurance Manager of the Southern First Nations Network of Care, the incumbent is responsible for providing daily administrative support to Quality Assurance and other departments as needed. Duties include data entry, screening, and responding to emails, phone calls, and mail. Must have awareness and knowledge of the roles and responsibilities of Child Welfare in Manitoba as well as experience with administrative duties.

Responsibilities:

General Office Duties

· Assists Quality Assurance staff to gather and compile file review data for final reports

· Inputs and maintains data in program tracking sheets (critical incident reports, recommendations)

· Types memos, agendas, minutes, and letters or correspondence as requested

· Appropriately manages files and confidential documentation

· Coordinates meetings and travel arrangements as required

· CFSIS data entry

· Daily use of computers and programs such as Word, Outlook, Excel, PowerPoint, and Teams

· Carries out fax, copy, or print duties

· Provides fill-in or backup support to all departments on an as needed basis

· Provides coverage for the reception desk

Screening and responding to emails, phone calls, and mail

· Receives and screens telephone calls, mail, and emails

· Assists with questions and problems courteously and promptly

· Obtains and conveys information as needed

· Performs other duties as assigned

Qualifications:

· High school graduate or equivalent; post-secondary education or related training preferred

· Demonstrated experience in providing administrative support to management

· Ability to work at an intermediate level in MS Office, including Word, PowerPoint, Excel, Outlook, and Team, as well as knowledge of how to navigate a web browser

· Experience and/or training in the Child and Family Service Information System (CFSIS) and the Intake Module (IM) or the ability to gain a basic working knowledge within 6 months

· Keyboarding skills at a minimum of 50 wpm

· Ability to operate standard business equipment including fax, photocopier/printer, etc

· Must be attentive to detail while meeting deadlines with the ability to prioritize multiple tasks

· Must possess excellent organizational, interpersonal, and written/oral communication skills

· Must be able to work independently and under pressure

· Must have the ability to read and respond to sensitive material

· Must be a team player, challenged by working in an environment of change, and a believer in excellence

· Must be committed to the aspirations of First Nations to restore jurisdiction for CFS

· Must have a demonstrated understanding of Indigenous culture and traditions

Other Requirements:

· Must provide a current and satisfactory Criminal Record Check with vulnerable sector search and a current and clear Child Abuse Registry Check

Salary range offered will be commensurate with individuals’ experience/competencies.

CLOSING DATE FOR APPLICATIONS: Tuesday, April 16th, 2024 at 4:30 p.m.

Please submit your cover letter and resume to:

Human Resources

Southern First Nations Network of Care

202 – 600 Empress Street, Winnipeg R3G 0L5

Fax: (204) 783-7996 or Email: hr@southernnetwork.org

Preference will be given to qualified First Nation candidates

Please self-identify as First Nations in your cover letter

We thank all who apply and advise that only those selected will be contacted for further consideration.

Job Types: Full-time, Permanent

Salary: $46,000.00-$60,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• administrative: 1 year (preferred)

Work Location: In person

Application deadline: 2024-04-16