Reception - Sales Administrator

Company & Position Details:

Vivid Eye Care is the one-stop shop for all your eye care needs. We are a family-focused optometry clinic located in SE Calgary. At Vivid Eye Care, we pride ourselves on having state-of-the-art technology and equipment and an amazing team to help us deliver the best patient care possible. We are growing and looking to expand our team.

We are looking for a Reception - Sales Administrator to help us educate our patients, book appointments, and in turn, exceed our sales & booking goals.

• This person will be the first point of contact for our patients in a customer service setting, therefore it is important that our successful applicant has a pleasant personality. This person will ensure patients have been given accurate information and are booked for the correct services.

We're seeking someone passionate about helping others while sharing their knowledge to educate the difference the Vivid Eye Care Experience makes for our patients. Our ideal candidate will have self-confidence, motivation for sales, and the drive to develop and maintain service/product knowledge. This person will thrive off creating and maintaining client relationships.

Role:

● Answer multi-line phone system, direct incoming calls to other staff as required

● Coordinate online reception including webforms, our online booking software and Live Chat

● Educate callers during booking of our processes, procedures, fees, etc, therefore selling our services over the phone

● Contribute to team effort by offering administrative support across the business and accomplishing related tasks as needed

● Triage and handle priority/emergency situations in a timely & effective manner

● Develop and maintain relationships with customers by responding to voicemails and emails

● As our clinic is open evenings and weekends, flexibility for scheduling is required

● Long term goals include, but are not limited to:

• Develop scripting and sales procedures consistent with the Vivid Eye Care brand
• Monitor competition by gathering current marketplace information on pricing and merchandising techniques
• Prevents customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
• Submits activity/results reports, such as daily call reports, weekly work plans, and monthly updates to management team

Benefits:

● $18-24 hourly pay based on experience, with potential commission opportunities

● Personal/family health spending account

● Paid holidays & flex time

● RRSP matching

● Discounts on eyewear/eyecare for self and family

Skills & Qualifications:

● Minimum 2 years customer service experience. Optometry experience/knowledge considered an asset

● Minimum 2 years’ sales experience, preferably in retail a retail setting. Luxury retail experience considered an asset

● Intermediate skill with computer programs, such as Outlook and Microsoft Office Suite.

● Ability to learn new software (EMR programs)

● Meeting sales goals, closing skills

● Excellent time management skills

● Ability to multitask and the ability to juggle multi-line phone system while making each caller feel comfortable and understood

● Strong verbal & written communication skills

If you think you would be a great addition to our team, we want to hear from you! Please send your resume and cover letter to vivideyecarecalgary@yahoo.com. In your cover letter, please include why you feel you would be an ideal fit for our clinic and this role. Please do not contact us via phone.

Thank you to all who apply, however, only those selected for preliminary interviews will be contacted.

Job Types: Full-time, Part-time

Salary: $18.00-$24.00 per hour

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Profit sharing
• RRSP match
• Store discount
• Tuition reimbursement
• Vision care

Supplemental pay types:

• Commission pay

Application question(s):

• Why are you the best person for this position?

Education:

• Secondary School (preferred)

Experience:

• Sales: 1 year (preferred)
• Reception or Administrative: 1 year (preferred)

Work Location: Hybrid remote in Calgary, AB T3M 0S9