Receptionist

We know what it means to put the customer first—our business is built upon a tradition of exceptional, individualized customer service. Our employees experience the excitement and satisfaction that comes from working for a successful, expanding company where every team member makes a difference and where initiative and hard work are valued and rewarded. We are confident that if you choose to work at ROBINSON, you will be taking your first steps towards a challenging, profitable, and satisfying career.
ROBINSON Lighting & Bath Receptionists are the first and last point of contact for customers and are key to ensuring a great experience.
We are looking for someone with experience providing general reception & administrative support in a public facing setting. The ideal candidate brings an understanding of what customer service is and how to leave a great impression.
This position will have a schedule of Tuesday to Saturday.
What you will do:

• You are the director of first & last impressions and will be responsible for ensuring quality & responsive service to ROBINSON customers in person, by email, and over the phone
• Work closely with the entire Showroom team to provide reception & administrative support with appointments, order entry, payment processing, and vendor & customer follow-up
• Ensure that the pricing & product information on store tags are accurate
• Be a relationship builder! Every day you will work with external and internal customers providing solutions and adding value
• Be a key player in ensuring the customer experience is easy and enjoyable

About you:

• You connect with the ROBINSON brand, aesthetics & values
• You have proven experience providing general reception & administrative support in a public facing setting and possess excellent communication, interpersonal, and organization skills
• You handle all situations with grace and have a genuine desire to assist others
• You are detail-oriented and have a knack for solving problems
• You can learn and navigate through various computer systems and applications

ROBINSON values your experience and recognizes the contributions you make to the success of our business. Your starting pay will be based on the skills and experience you bring to the role, with opportunities to earn more as you grow and develop with us. Your salary will be supplemented with monthly bonus opportunities, annual profit share, wellness days, RRSP program and a generous benefits package
Visit our careers site to explore more opportunities with ROBINSON
Family-owned ROBINSON is a leading Canadian distributor of plumbing, heating, electrical, and lighting products. Today, the company serves customers in the construction industry and retail home improvement markets through a network of 32 distribution warehouses and showrooms in British Columbia, Alberta, Saskatchewan, Manitoba, and Ontario. ROBINSON’s reputation as a growing company with a customer-service oriented culture continues to attract and retain top quality people and has earned it Platinum status among Canada’s Best Managed Companies. ROBINSON is committed to a diverse, inclusive, and respectful workplace. We strive to foster an environment that values our differences and believe in giving back to the communities in which we live and work.
ROBINSON will provide accommodation for candidates with disabilities throughout our interview and selection process.
Thank you to all interested candidates, only those selected for an interview will be contacted.