Receptionist

The Candora Society is looking for a receptionist to work out of our Family and Community Resource Centre located upstairs in the Riverview Crossing Mall. This position is a good fit for someone who enjoys greeting new people with a welcoming approach and who has good organizational skills. Our ideal candidate works collaboratively to address the changing needs of our team to best support our community.

The Candora Society is a community-based organization that works in the Abbottsfield, Rundle, and Beverly communities of Edmonton. Candora works together with community residents to effect positive change in their lives and the community.

One of Candora’s core values is a belief in diversity and inclusion. We believe that equality, equal access, respect, and justice are fundamental parts of our organization’s fabric. To achieve this, we strive to hire people with lived experience from all racial and cultural groups, socio-economic backgrounds, genders, sexual orientations, and persons with disabilities.

The responsibilities of the Receptionist focus on three key areas

1) Create a welcoming atmosphere where community members and partners feel welcome and supported when they call or visit Candora.

• Greeting people who enter Candora’s Resource Centre in a kind and inquisitive manner.
• Directing those same people to the correct staff member and making them feel welcomed while they wait.
• Maintaining a clean and welcoming reception area by making coffee, spot cleaning, and keeping things tidy.
• Ensuring all posted information in the resource centre is up to date.
• Working with the staff team to decorate the Resource Centre during a variety of cultural celebrations.

2) Directing external inquiries and information requests to the correct person within the organization.

• Answering and responding to phone messages from the public and directing calls to the appropriate staff member.
• Sorting and forwarding emails from Candora’s general information email account.
• Answering simple questions about Candora’s programs and referring people to the staff who run those programs.
• Supporting the Family and Community Resource Team by booking appointments for Resource Workers.
• Supporting participants with faxing and photocopying as needed.
• Receiving and directing mail and donations.

3) Providing limited administrative support to the organization as needed.

• Assisting in the organizing and tidying of administration storage spaces.
• Working with the Administrative Supervisor to maintain needed office supplies.
• Supervising and supporting volunteers and practicum students looking to gain administration skills.
• Limited data entry as needed.
• Additional administration tasks as needed.

The key skills we are looking for include:

• A strong ability to respond to a wide variety of people from different backgrounds with kindness, empathy, and clarity.
• Digital Literacy skills including the ability to use email (outlook), Microsoft Word, and database software.
• A strong ability to communicate clearly over the phone.
• Clear understanding of professional boundaries, confidentiality, and ethics.
• A strong ability to organize information, supplies, and documents.
• Police Security Check and Child Welfare Check is required.

This position is for 31.5 hours a week (8:45 – 4:15 Monday to Thursday and 8:45 -12:15 on Friday). The wage for this position is $16 per hour. This position reports jointly to the Family and Community Resource Manager and the Administrative Supervisor.

Please be advised that security cameras are in operation in some areas of our operations. This is an on-site position working in a standard office setting with some work taking place in the community and non-standard workplaces. Some evening or weekend work may be required for Candora related events. Only applicants selected for an interview will be contacted.

To Apply please email a resume to the Administrative Supervisor at Carla.bosse@candorasociety.com. This position will be posted until April 3rd or until the position is filled.

Job Type: Part-time

Expected hours: 31.5 per week

Benefits:

• Casual dress
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person

Application deadline: 2024-04-03