Reservations Coordinator

We’re hiring a Reservations Coordinator to join the Sonora Resort team from our head offices in Richmond, British Columbia.
Sonora Resort is a luxury all-inclusive Relais & Chateaux Resort, nestled in the Discovery islands in the unspoiled wilderness of British Columbia. This is a Seasonal position that works from our administrative offices in Richmond, BC, from approximately February 5th to September 15th, 2024.
Each one of our team members contributes to the guest experience at Sonora Resort. Working at Sonora means you are part of a team of passionate and trained professionals focused on providing our guests with unique experiences and cherished memories. Sonora Resort is committed to creating an engaging and supportive work environment, with a focus on developing and promoting talent from within. We offer competitive compensation packages, exciting employee incentives and the opportunity to develop under the prestigious Relais & Châteaux banner.
Working at Sonora:

• This position works 5 days per week from our Head Offices in Richmond, BC, near YVR airport.
• Competitive wages are paid hourly in keeping with all BC labor regulations
• Special room rates for Employees & immediate family members visiting Sonora Resort.
• An Employee & Family Assistance Program offering counseling & mental health supports
• Employee Referral Bonus Program.
• There may be an opportunity to visit the resort to better understand our property as part of your training, or to assist on site if needed.

Position Summary
The Reservations Coordinator is responsible for supporting the Reservations and Sales departments to maximize guest satisfaction, operational efficiency, and revenue. In addition, the Reservations Coordinator is responsible for handling reservations, including entering data in the property management system (PMS), producing invoices, scheduling transportation and activities, and maintaining a payment log. They are also responsible for other Head Office administrative tasks including fulfilling orders from our online gift shop.
Job Duties

• Creating invoices in the PMS matching the quotation provided by Sales Department
• Building an itinerary for requested activities as per the guest's choices
• Booking activities into central schedules
• Scheduling transportation for guests to and from the resort
• Generating transport manifests to provide to the resort and transportation partners
• Occasional guest interactions required (in person, over the phone and by email)
• Must uphold guest confidentiality, privacy and security and hold it in the highest regard.
• Maintain a high standard of professionalism and ethics, and contribute a positive attitude to the head office atmosphere.
• Be aware of and promote safety standards to ensure employee health and safety.

Qualifications

• Must be fluent in English, second language an asset.
• Applicant must be legally eligible to work in Canada. We are unable to assist in obtaining work authorization at this time.
• One (1) year of experience in Front Office/Reservations or similar settings preferred.
• Experience using a property management system (Preferably Opera/Oracle) is an asset
• High School diploma required. Post-secondary education in a business, tourism or marketing related field preferred.
• Must possess excellent organization and time management skills with the ability to multitask and meet deadlines under pressure
• Strong administrative skills, writing, filing, tracking, organizing and phone etiquette.
• Ability to enter data quickly and accurately. Attention to detail is essential.
• Excellent communication skills; able to listen, understand, clarify and confirm.
• A desire to contribute innovative ideas towards the ongoing improvement of the Sales & Reservations process and the Resort as a whole.
• Demonstrated ability to use Microsoft Office Suite including Word, Excel and Outlook, and web-based collaborative platforms such as Sharepoint.

About Sonora Resort
Sonora Resort, a Relais & Chateâux property, is located on Sonora Island in the Discovery Islands of British Columbia. It is accessible by boat or air, and 50 minutes by helicopter from Vancouver. Known as one of Canada’s hidden gems, Sonora has a unique place in the world because of its secluded location, abundance of natural beauty and wildlife, with luxury accommodations and gourmet cuisine. Sonora is part of the Relais & Chateâux association of the world’s finest hoteliers, chefs and restaurateurs that has set the standard for excellence in hospitality. Whether you have an adventurous heart or a desire to live in a remarkable wild place such as this, you will find all kinds of career options at Sonora Resort. We encourage you to visit our website at www.sonoraresort.com