Position:Reservations Coordinator
Description: We are looking for a reliable customer-oriented Reservations Supervisor. Your main responsibilities will be to assist with reservations, administrative tasks & retail while ensuring your guests receive excellent customer service. You would also attend to our facilities and assist in the day-to-day operations of the resort.
Daily duties include but are not limited to:
- Coordinating reservations using reservations software, ensuring the smooth check-in and departures of guests.
- Responding to email, phone and in-person inquiries in a timely and professional manner.
- Taking payments and selling merchandise.
- Performing daily cash reconciliations.
- Processing of accounts payable invoices.
- Undertake general administrative duties: filing, office supplies ordering.
- Stocking and ordering merchandise for the gift shop.
- Assisting with quarterly inventory counts.
- Assisting the Park Manager with social media & promotions.
Job Requirements
Experience:
- Completion of Grade 12 or equivalent with at least two years’ experience working in hospitality, administrative and/or retail environment.
- Excellent organizational and time management skills with the ability to organize workload based on deadlines, priority and/or urgency.
- Demonstrated customer service skills.
- Must be organized, able to multi-task and have strong attention to detail.
- Knowledge of MS Word and Excel is essential, experience with QuickBooks or other accounting software and reservation software is highly desirable.
- Cash handling skills.
- Emergency First Aid & CPR, is an asset.
Behavioral Competencies:
- Team Player – Being able to co-operate respectfully and efficiently with-in a diverse team environment.
- Initiative – The ability to assess a situation or problem and initiate an appropriate response independently.
- Customer service – Provide excellent customer service, going above & beyond and anticipating guests needs.
- Innovation – Specifies an effort to improve performance by doing or promoting new things, such as introducing a previously unknown or untried solution or procedure to the specific area or organization.
- Accountability – Taking responsibility for your actions.
Role Requirements:
- Available for 3-5 days a week, depending on preference and needs of the business.
- Available for regularly scheduled shifts from 8:45am-5:15pm.
- The ability to stand for extended periods of time and work in various weather conditions.
- The ability to lift to 50 pounds.
- The ability to bend.
Job Type: Part-time
Salary: From $21.00 per hour
Benefits:
- Store discount
Work Location: In person