Restaurant General Manager

The General Manager of Yum Son is the primary source of inspirational leadership and passion for excellence. They are driving the business forward while overseeing various daily activities ranging from day-to-day operations to forecasting and budgeting. The GM is ultimately responsible for leading the company toward financial success while upholding Yum Son's brand image and values.

The GM is responsible for leading Yum Son's vision for exceptional guest experience and ensuring that the business consistently delivers high-quality food and beverage products. The GM must set exemplary standards of guest satisfaction for their staff by role-modelling the expectations set for them by the brand model. The General Manager is the leader who embodies and demonstrates the core values of Authenticity, Guests First, Integrity, and Belonging.

Yum Son General Manager Key Roles:

• Be enthusiastic, energetic and demonstrate a genuine positive demeanour throughout the shift while motivating and leading the team
• Create and build guest relationships with a presence on the floor, table touches, and engaging guest interaction
• Have general knowledge of cocktail creation and drink menu design
• Ensure every guest receives the best Yum Son experience and leaves eager to return
• Role models service standards through actions and training with a particular focus on Guest experience standards
• Manage and oversee the operations through action with a presence on the floor during the service periods
• Proactive sales planning and building
• People's progression and development training
• Works with management to ensure a working environment that is both inclusive and collaborative with team members at all levels, promoting a culture of development from within
• Fiscal reporting; budget creation, sales forecasting, labour and beverage inventory cost management
• Strategic planning; business plan development, outlet promotion, action planning, and participation in corporate-level marketing and promotional planning
• Active participation in location senior management meetings and business development

Competencies:

• Passion for Guest Experience: provides exemplary guest service and builds relationships with guests to set the standard for employees.
• Proactive Planning: manage and maintain appropriate staff and inventory levels.
• Time Management: effectively manages time to achieve business goals while satisfying guest service needs.
• Communication: Provides clean, open, and consistent communication with the guests and staff. Actively listens and receives feedback.
• Problem-solving: Responsive, calm, creative, and flexible to ensure operations continue to run smoothly in the face of the unexpected.
• Consistency: Approachable by both employees and guests. Actions and reactions are consistent with creating a safe and comfortable environment for employees and guests.
• Business awareness: Knows how to read a P&L and understands what contributes to each section. Understands how to impact costs and manage expenses.

Job Types: Full-time, Permanent

Salary: $50,000.00-$65,000.00 per year

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• On-site parking
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every Weekend
• Monday to Friday
• On call
• Weekends as needed

Supplemental pay types:

• Bonus pay
• Tips

Work Location: In person