Restaurant Host/Service Support

ABOUT US:

At Delta Hotels by Marriott Kingston Waterfront, we strive to provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important.

Owned and operated by Diamond Hotels Management Inc. we are committed to delivering exceptional, guest centric hospitality experiences, supporting our associates in meaningful ways, positively impacting the community and integrating sustainable tourism into every part of our business.

Working for our Delta Hotels by Marriott Kingston Waterfront property allows for many growth and development opportunities in each department and property, participating in fun, inclusive employee events, access to discounted Kingston Frontenacs Hockey Tickets, group insurance benefits for full-time employees, hotel discounts for you, your family and friends, and more!

POSITION SUMMARY

This interesting role will allow you to be the face of AquaTerra. You will engage with guests by greeting and seating them, ensuring a welcoming and pleasant experience for them, preparing to-go orders, as well as supervising and coordinating lunch and/or dinner operations for the success of the hotel and brand standards.

DUTIES & RESPONSIBILITIES:

• Creating a positive, professional, and approachable impression at all times
• Controlling the flow of the dining room and lounge
• Operation of the computerized point of sale system
• Assign tables and seat guests with menus
• Prepare and complete guests orders from our Grab ‘n Go bar, take-out meals, etc.
• Demonstrate hotel and brand standards at all times
• Preparing tables for new guests
• Maintaining the cleanliness of the host stand and area
• Provide current information for guests on promotions, events, and the local community

The above areas of responsibility are not all inclusive and may be amended from time to time

QUALIFICATIONS

• Minimum Grade 10 education
• Previous server/host experience
• Smart Serve certification required
• Must be flexible to workdays, evenings, weekends, holidays
• Excellent interpersonal and employee relations skills
• Strong decision making and problem-solving skills
• Ability to work under pressure while maintaining tact and diplomacy
• Must possess the ability to communicate effectively within a diverse team environment.
• Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers, and guests.
• Possess a high degree of enthusiasm, initiative, and professionalism

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for long periods of time. The employee frequently is required to use hands to type and use computers and must occasionally lift and/or move up to 10 pounds.

WORK CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. Employee may experience periods of pressure during busy periods.

Job Type: Full-time

Salary: $16.55 per hour

Benefits:

• Discounted or free food

Supplemental pay types:

• Tips

Experience:

• Customer service: 1 year (preferred)
• Restaurant: 1 year (preferred)

Work Location: In person