Rv Service Advisor (Smiths Falls)

Leisure Days Smiths Falls (a subsidiary of the Leisure Days RV Group) has an opportunity for a full-time Service Advisor.

Leisure Days RV Group is the 4th largest RV dealership group in North America, and the largest RV Group in Canada with over 36 dealerships in 4 provinces - British Columbia, Ontario, Nova Scotia, and New Brunswick.

Headquartered in Ottawa, the Leisure Days RV Group was started in 2003 when it opened RV Canada. The Leisure Days Group leverages its superior purchasing power and resources to provide customers with unparalleled access to sales, rentals, parts, and service.

Overview:

As a Service Advisor in an RV dealership, you will be answering questions from customers and service providers. You play a key role in understanding and providing proactive and valued solutions, and you will use your knowledge to build and maintain relationships and to understand client problems and explain their needs to staff for satisfactory service delivery. You will schedule appointments, process orders, monitor delivery and handle customer complaints.

Reports to: Service Manager

Compensation: $20.00/hr.

Benefits: This position is eligible for participation in the company group benefits plan.

Key Responsibilities & Accountabilities:

• Interact with customers, listen to their questions and concerns, and provide timely responses.

• Maintain the in-store inventory based on the most common service needs of the customers.

• Serve as a link between customers and different departments in the organization.

• Order out-of-stock items through our wholesale suppliers as needed.

• Provide estimates on the cost of parts to customers before ordering them.

• Complete detailed purchase orders in order to reconcile the accounts with external suppliers once the parts are delivered.

• Locate parts using internal computer system.

• Issue purchase orders to external suppliers.

• Manage parts inquires and correspondence effectively over the parts counter or/and through email and by phone in a timely and courteous manner.

• Help to stock new accessories and maintain them in an organized way.

• Educate clients about the company’s products, services, and offers.

• Schedule appointments, take orders, monitor service progress, calculate charges, and process payments.

• Be capable of opening and closing all customer paid, warranty, and internal repair orders with management approval.

• Follow procedures for the quick and efficient handling of warranty items, including proper storage of these items.

• Review customer accounts and report changes to internal staff.

• Manage complaints, returns, and resolve customer grievances.

• Record customer details and transactions.

• Assign work to technicians based on skill level and current resource utilization.

• Stay current on parts and pricing to be able to provide customers with up-to-date product knowledge.

• Ensure the shop is compliant with government regulations, safety guidelines and policies.

• Maintain strict adherence to dealership policies on RV care and operation.

Essential Skills & Qualifications:

• High school diploma or equivalent.

• Minimum 1 year’s experience in sales, or equipment sales.

• Minimum 1 year’s experience in service/service management.

• Knowledge of the RV industry is an asset, specifically an understanding of components and parts.

• Must have proficient English communication skills.

• Mechanical knowledge or repair experience (preferred).

• Proven experience in sales, customer relations, or related positions.

• Excellent communication skills.

• Excellent customer services skills.

• Problem solving and listening skills.

• Patient disposition to resolve conflicts.

• Attention to detail.

• Knowledgeable in computer applications such as Microsoft Word, Excel, and Outlook.

• Knowledgeable in industry-specific software.

• Basic accounting skills and knowledge of electronic payment systems.

• Ability to lift up to 50 lbs.

• Ability to work independently and as a team member.

All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, genetic information, or any other criteria protected by governing law.

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.