Senior Account Manager

WHO IS RATEHUB?

We’re a company on a mission. Every single team member, from product & engineering, to sales & marketing, finance, operations and everything in between is obsessed with one thing; helping Canadian’s make better financial choices. And we’re pretty great at it, too. Via our digital application technology and our award winning in-house brokerages, we help over 2M Canadian’s per month make a positive impact on their finances. 365 days a year we deliver our users the best online mortgage experience, personalized credit card options, and cheaper auto & home insurance policies than they typically get from their existing financial adviser.

Changing how people make financial choices isn’t easy, though. We know that achieving our mission is full of challenges; challenges that can be complex and often unexpected, but that are always interesting, rewarding and fun to solve as a team. This is where you come in. We are on the hunt for the right kind of people to join us and help lead us forward to continued growth.

We’re looking for a Senior Account Managerto join our Partnerships Team (based in downtown Toronto but also open to remote candidates) reporting directly to the Director of Partnerships. This is a great opportunity for someone who has a media and affiliate account management background. The ideal candidate has the maturity and skills required to anticipate business needs, be a wiz at staying on top of relevant digital media and affiliate best practices and act as an integral part of our sales team.

YOUR RESPONSIBILITIES

• Actively identify, drive and own partner pipeline in partnership with the Director of Partnerships and conduct regular opportunity reviews with assigned book of business
• Dedicated contact for existing and new clients in the assigned book of business
• Manage the end-to-end sales process, including but not limited to identifying, qualifying, capturing, and closing sales opportunities. This would also include developing proposals for media and affiliate campaigns
• Capture and record all activities relating to assigned book of business in our CRM (Salesforce) database to effectively manage sales engagements
• Meet and exceed quarterly and annual revenue targets
• Proactively engage with clients to deliver on client Key Performance Indicators (KPI’s)
• Responsible for day-to-day media and affiliate campaigns - forecast, setup, launch, optimize and report on assigned accounts
• Responsible for delivering affiliate product updates for assigned accounts. For example, mortgage, banking, and investing rate updates, changes to credit card products, etc.
• Reconciling media and affiliate revenue on a monthly basis and liaising with analytics, sales, and finance
• Analyze and troubleshoot technical issues with ad placements, campaign delivery, 3rd party discrepancies, site ad tags and creatives
• Collaborate with external client departments to coordinate all aspects of campaign booking as necessary
• Assist with management of processes, systems and projects that support the sale and delivery of digital advertising
• Support managing our Salesforce functions and processes, ad server, programmatic ad stack and scorecards
• Ensure we maintain our standard SLAs
• Effectively partner with internal stakeholders to deliver on partner requirements and product suggestions

YOUR QUALIFICATIONS

• 3+ years of experience performing similar accountabilities in Media Sales, Account Management, and Ad Operations
• Self-motivated and results oriented
• Ability to create persuasive presentations that demonstrate the value of Ratehub to prospective and existing partners
• Proven skills with respect to deal negotiations and deal structuring
• Excellent interpersonal, relationship building and communication skills (writing, speaking & listening)
• Ability to communicate effectively when troubleshooting and identifying possible areas of improvement
• Ability to effectively prioritize and manage several tasks
• Ability to organize and analyze large amounts of data
• Familiarity with the affiliate market and experience with programmatic advertising is preferred but not required
• Post-secondary degree: We value intelligence over relevance, but a bachelor’s degree in a relevant program would be looked upon favourably
• Nice to have - experience with the following: Google Ad Manager (GAM), ad operations, and executing media campaigns

CULTURE FIT:

• No Ego: No task is too big or small. You are never afraid to ask questions when you are trying to learn and understand things. You have no problem rolling up your sleeves and helping to execute when the team needs help. This humility extends to all aspects of your work and interaction with teammates.
• Player Coach: You mentor and teach as you execute. You model the behaviour you expect from your team. You don’t just tell others what to do, you know and show how to do it at a high standard.
• Growth Mindset: You have a desire to always continue to grow and learn. This means a willingness to get outside your comfort zone and try new things because you view these as opportunities to gain skills and knowledge.
• Helping Hand: You always offer to help without having to be asked. You go the extra mile to help out regardless of your team and function.
• Get S##T Done: Your bias is towards action. This means pitching in and rallying to get things across the finish line. Rather than putting off work ask yourself what you can do today to move the needle on a project or goal.
• Digs Deep: You aren't afraid to ask questions because you want to understand every issue so that you can properly solve the root cause of the problem instead of just completing the task you are given.

JOB PERKS:

• Competitive salary: We know it’s expensive to live/work in Toronto
• Flexible hours: Enjoy a couple more hours of sleep in the morning, if you want
• Benefits: Health is wealth! A benefits package with no employee contribution required
• Perks: RRSP matching program, individual training allowance, access to financial literacy training and resources
• Casual dress code: If it’s good enough for you, it’s good enough for us
• Fun team socials

Ratehub welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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