Senior Manager, Strategy & Change Management, Global Business Payments - Toronto, On

Requisition ID: 191594
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Banking and Markets

Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank's strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world.

Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group.

Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries! We work together to drive ambition for every future!

Purpose
As a member of the Enterprise Payments team, the Sr Manager, Strategy and Change Management ensures the seamless delivery and execution of various projects in support of the Payments Modernization program strategies and objectives.

As a centralized point of contact for program and partner stakeholders, the Sr Manager is responsible for delivering on defined Change Management and integration plans in support of a wide range of projects, strategic initiatives, and programs. The Sr Manager works within the defined Change Management framework, processes and procedures within the department to ensure consistency of message and stakeholder centric approach

The Sr Manager will:

• Apply a structured methodology and lead Change Management activities across Payments Modernization initiatives including Real Time Rail, Interac and EFT Moderni.
• Apply a Change Management process to create a strategy to support adoption of the changes required by a project or initiative based on a change impact assessment
• Support the design, development, delivery and management of communications
• Define and measure success metrics and monitor change progress
• Conduct impact analyses, assess change readiness and identify key stakeholders
• Represent BNS at the working industry level to ensure alignment on Change Management objective across various Enterprise Payments initiatives

The Sr Manager works independently, receiving direction from the Vice President, Enterprise Payments and the Program Director, Payments Modernization. This is a highly dynamic environment and the incumbent is expected to manage multiple projects while quickly adapting to evolving business priorities, while ensuring all activities conducted are in compliance with governing regulations, internal policies and procedures.

What You'll Do:
Change Management

• Supports the Program Director in the strategic definition, management, and execution of the Change Management plan, along with a variety of support tools and templates, to manage the development and execution of the Change Management deliverables
• Supports the transformational nature of the program to align with the strategy and to drive adoption and sustainment across impacted groups and stakeholders
• Provides day-to-day management of Change Management plans, including working with the business line communication and training teams to deliver effective materials to partners

Strategic Message Development

• Utilizes key messages, impact assessments, industry material and benefits to support the development of communications materials for internal and external stakeholders and clients, taking a proactive, timely, and customer-centric approach
• Coordinates review and approval across key stakeholders including work back schedules and publication timelines to ensure timely execution

Relationship Management:

• Manages day-to-day relationship with internal partners (e.g., Enterprise Payments, operations, client service & support teams, sales, and segment owners) to ensure line of site to upcoming initiatives requiring integration, communication, and Change Management support

What You'll Bring:

• Ability to translate technical and complex information into key benefits appropriate for a non-technical audience
• Proven track record managing multiple cross-functional business, partner, and customer relationships
• Strong interpersonal, communications, and relationship management skills
• Strong understanding of Change Management methodology and/or experience participating in initiatives requiring organizational change (i.e. ADKAR framework)
• 7 years working experience in Change Management or corporate communications
• Exceptional communication skills, both written and verbal (experience developing and executing on communication plans)
• Undergraduate and above level preferred and Change Management certification or designation desired

Work Arrangement:

• Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically.

#LI-Hybrid

Interested?
If your experience is closely related but doesn't align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That's why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?
Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.