Senior Regional Business & Operations Manager, International Subsidiary Banking

Opening up a world of opportunity.

We're a financial services organization serving more than 39 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

Commercial Banking

Our global reach and expertise help domestic and international businesses around the world unlock their potential. Our customers range from small and medium-sized firms focused primarily on their domestic markets, through to large companies operating globally. Our services include working capital, term loans, payment services and international trade facilitation.

About the role:

The role holder will manage the Servicing teams that assist the ISB Relationship Managers in the delivery of a professional, relationship management service to customers, prospective customers and professionals. This supports the bank’s long-term strategy to lead international business by establishing and maintaining long term relationships with businesses, identifying needs, delivering solutions to meet those needs and providing excellent customer service.

The role holder will play a direct role in managing the teams and identifying and meeting existing and prospect customer needs, delivering value to the customer and ensuring that we treat customers fairly in all that we do. The role will liaise with other Regional Team Leads within ISB to ensure consistency in processes and sharing of best practices.

Responsibilities:

• Where possible, enhance and develop mutually beneficial relationships with clients

• Liaise and work with International Subsidiary Banking team(s) and colleagues to ensure best possible experience and outcomes for customers, employees and the Bank

• Effective interaction with teams within International Subsidiary Banking, Service Delivery, Credit Risk and across the wider Bank

• Responsible for reviewing service delivery, resolving delivery issues, and developing / extending services provided to clients

• Ensure clarity and accuracy when conveying information to senior / line management

• Coach team members and develop skills

• Ensure consistency in deliverables across regions and segments

• Ensure effective and continuous dialogue within the Relationship Manager Support team(s)

• Display courageous integrity in all dealings

• Promote an environment that supports diversity and reflects the HSBC brand.

• Manage the team to effectively adhere to all necessary risk, credit and operational procedures

• Adhere to structures and processes in place for the management of credit, operational, reputation and regulatory risk.

• Ensure credit and operational quality is not compromised in the pursuit of income

• Ensure operational losses and fraud are minimized

• Respond within agreed timelines to issues raised by audit and external regulators.

• Ensure timely and accurate maintenance of customer information, including Know Your Client requirements in Group systems

• Resolve any/all identified issues promptly, and escalate concerns to management as appropriate to ensure timely awareness of any material concerns.

• Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.

• Maintain awareness of operational risk within assigned portfolio and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting.

• Protect sensitive customer and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy.

• Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.

• Compliance with and management of sales suitability risks and requirements

• Ensure all completed sales and prospecting activity documentation is appropriately completed, approved and stored to provide performance tracking, targeted future sales efforts and compliance with sales and transactional suitability guidelines and requirements

• Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.

• Complete other responsibilities, as assigned.

#li-Allegis #LI-CK2

• Broad knowledge of the Bank’s structures, products and services

• Awareness of the changing economic, social and regulatory environment in Canada

• Knowledge of international business and various industry sectors

• Experienced knowledge and use of HORIS and Client Vision systems (including reporting) and complex Management Information

• Bachelor’s degree in a related discipline and 5 years of experience in Commercial Banking field OR Master’s degree and 3 years of experience in Commercial Banking

• Proven track record in a client focused environment

• Competent professional who maintains and develops professional knowledge to bring best practice ideas to the business

• Experience of working in a teamwork environment

Skills:

• Strong ‘team’ skills promoting an environment of co-operation and trust, overcoming resistance where encountered

• Good analytical and financial skills

• Strong prioritizing, organizational and time management abilities

• Excellent verbal and written communications skills

• Personal qualities of stability, maturity and authority and an ability to work with staff at all levels

• Ability to make decisions

HSBC Proud

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We encourage all Black people, Indigenous People of Canada and people with disabilities to self-identify in their applications. Please contact our Canada Careers mailbox (careers@hsbc.ca) with any additional inquiries or for support and reasonable accommodations during the selection process.

If this is not the ideal role for you, we invite you to sign up here to our Talent Community so we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help build the bank for the future.