Manager, Business Partner Support (Operations & Infrastructure)

General Accountability

Reporting to the Director, Business Partner Support - Operating, the Manager, Business Partner Support - Operations & Infrastructure is responsible for providing leadership and effective management of a team providing financial planning, budgeting, financial management and control services directly to their assigned Business Partners (i.e. Departments/Groups). This involves the planning, development, management, analysis and recommendation of each Business Partner's annual Operating Budgets, multi-year financial plans, future year Outlooks, workforce requirements and performance metrics related to their delivery of TTC and Wheel-Trans services.

This role supports the annual operating budgeting process for the TTC from initiation to approval by the TTC Board and City Council. To this end, the Manager leads the development, coordination, analyses and recommendation of their assigned Business Partners' annual Operating Budget that enables the delivery of TTC service and business priorities. This role also supports development of all budget documents and presentations necessary for TTC Board and City Council approval.

Key Job Functions

• Leading a Business Partner Support team responsible for developing their assigned Business Partners' multi-year financial plans to support the implementation of multi-year business plans, performance measures and targets to achieve the Corporate Plan's objectives and priorities
• Ensuring TTC's service and business plans and data are leveraged by staff to inform the planning and budgeting of their Business Partner's operating expenditures
• Leading the development of each assigned Business Partner's annual Operating Budget and future year Outlooks submissions in accordance with corporate operating and service planning, budgeting and/or funding strategies, policies, directions, guidelines, processes, tactics and deadlines to achieve the strategic priorities of the Corporate Plan, service and business priorities of the TTC, the Board and the City and all budget directives from the City
• Contributing to the short and long-term financial planning analysis and forecasting developed by Corporate Financial Planning & Analysis - Operating, and ensuring their Business Partner Support team leverage the analyses and forecasts to inform operating budget development for their assigned Business Partners
• Presenting operating budget submissions, future year Outlooks, business cases and presentations to the Director, Business Partner Support - Operating and Director, Corporate Financial Planning & Analysis - Operating; supporting Financial Planning & Analysis - Operating in their prioritization of new budget requests based on the Corporate Plan and business priorities; and recommending the most efficient and effective use of resources and funding to senior management and the TTC Board
• Supporting Finance senior management in advancing the TTC's business and service needs with the City during their review of the Operating Budget submission
• Supporting the continuous improvement of budgeting strategies, policies, guidelines, processes and tactics based on leading practices to respond to changing management needs and emerging issues such as multi-year and service-based planning & budgeting, climate change, diversity & inclusion, financial pressures, economic and community benefits, etc.
• Reviewing financial performance of supported departments to identify areas of concern and recommend corrective actions.
• Determining financial impact to supported as a result of changes in legislation of collective agreements.
• Leading a Business Partner Support team responsible for monitoring their assigned Business Partners' compliance with financial management and reporting policies, guidelines and controls to ensure the prudent fiscal management and stewardship of the TTC's services and assets
• Supporting Corporate Financial Planning & Analysis - Operating with the establishment, maintenance, updating and reconciliation of approved operating budget and planned expenditures in TTC's SAP financial system throughout the fiscal year to reflect approved in-year budget and operating complement changes
• Managing and reviewing operating budget calendarization for each assigned Business Partner based on planned spending to enable the assessment of operating spending performance and any other service activities
• Managing and reviewing the preparation of assigned Business Partners' financial updates to contribute to corporate financial updates for internal Committees, sharing insights on their Business Partners' financial health, performance, variances & forecasts, identifying risks and issues, and recommending mitigating strategies and corrective action to the senior management and the Board
• Leading the preparation of Business Partners' quarterly and year-end variance reports and presentations in support of the corporate variance reporting process for the Board and the City

Key Job Functions continued

• Managing the development, analysis and review of financial summaries for Business Partner-level Board Reports, identifying the recommendations' financial impacts, reviewing with stakeholders, and supporting the Director, Business Partner Support - Operating in obtaining all necessary approvals
• Building and maintaining productive relationships with assigned Business Partners' senior management, including discussions to proactively identify and resolve issues, and solicit feedback on the service received from the Business Partner Support team
• Identifying and analyzing key or emerging issues facing the assigned Business Partners, guiding staff conducting analysis of financial implications, and recommending actions to rectify and/or escalate any financial or client relationship management issues
• Developing a high-performing team; ensuring effective teamwork; high standards of work quality, accuracy, timeliness and organizational performance; encouraging continuous learning and innovation in others
• Managing, training and coaching staff in their knowledge, development and application of budgetary and other key policies, legislation, analytical and procedural techniques, information and reporting requirements, in order to optimize budgetary planning and control, use of corporate systems and tools that facilitate analysis, consolidation and reporting of budgets and performance
• Serving on various Committees and task forces as a Finance representative as appropriate
• Keeping abreast of relevant industry activities, trends, best practices and technological development
• Promoting a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Providing leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies

Skills

Education and Experience

• Completion of a post-secondary degree in Business Administration, Public Administration, Economics, Finance, Accounting or a related discipline, combined with extensive experience performing duties related to the key objectives of the position, OR a combination of education, training and experience deemed to be equivalent
• Extensive financial planning and management experience including: applying the principles of multi-year business and service-based planning, budgeting and analysis; evaluation and monitoring; reporting and control in a major public or private sector organization
• Experience leading teams, including managing, coaching and motivating diverse staff with the ability to effectively advise on priorities and deadlines
• Experience with relevant legislation and standards related to governance, accountability frameworks and principles, financial planning, budgeting, management reporting and controls, employee and labour relations and occupational health and safety, preferably in a large public sector organization
• Experience in the design, development and implementation of policies and procedures to increase the efficiency and effectiveness of the fiscal program and performance
• Experience preparing comprehensive reports and presentations, and analyzing, interpreting, summarizing and presenting information to support strategic, financial and service decision-making
• Experience supporting the implementation of major technology platforms and tools to enable business and process transformation
• A professional accounting designation, graduate degree or other designation in a related discipline is preferred
• Demonstrated work experience with SAP is preferred
  

Additional Requirements

• Understanding of the financial and service issues facing the TTC, including service delivery, policy development, business and service planning and delivery, financial management, cost containment, performance measurement and the development of leading practices
• Strong understanding of interdependencies between operating budgets and capital planning, budgeting and project delivery
• Proven ability to apply strategic, analytical and conceptual thinking skills and understand complex service, operating and policy issues, evaluation frameworks, program interrelationships and the potential results and outcomes of policy actions
• Strong communication and interpersonal skills with the ability to facilitate, negotiate, resolve conflict, problem solve and interact with all levels of the organization to forge effective relationships
• Sound judgement with the ability to handle matters of a confidential, proprietary or sensitive nature as they relate to the TTC Board and senior staff
• Ability to manage competing priorities and demands in a rapidly changing environment
• Proficient in Microsoft Office and other computerized applications and advanced functions related to budgeting, accounting, costing and cost control; demonstrated work experience with SAP is preferred
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees