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SalaryIf you are looking to ADVANCE your career in a POSITIVE, fast-paced and SUPPORTIVE environment, this opportunity may be right for you.
Otto’s Group is the National Capital Region’s premier automotive group. Our team is driven by the legacy of Otto Koller, instilling a 50-year passion for client care and the most dependable vehicles on the road. We are currently looking for a Service Advisorfor our BMW location.
The Service Advisor is the primary liaison between the Service Department and its customers. The Service Advisor is responsible for assisting the customers with their maintenance and for service needs in an efficient and professional manner and adhering to the highest standard of Customer Service.
Job Functions:
Greet the clients and perform service walk around, and ensure customer needs are assessed and signatures obtained during the appointment check in
Coordinate with dispatch and the BDC to ensure no scheduling conflicts
Keep in touch with clients throughout the entire service process
Maintain the documentation on work orders and ensure required data has been collected and updated as necessary throughout the repair process
Monitor carry over repairs and keep customers informed
Organize and receive payment and release vehicle to owner after servicing
Treat our customers as though they are family returning to visit you
This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.
Benefits:
Aggressive Pay Plans in addition to a base salary.
Comprehensive Paid Training.
Pension Plan.
Dental, Medical and Vision benefits.
Wellness program.
Vehicle purchase discounts.
Qualifications:
Minimum 5 years' experience in a similar role
Previous experience in a high-volume dealership is considered an asset
Excellent customer service skills
Effective time management skills
Job Types: Permanent, Full-time
Benefits:
Dental care
Extended health care
RRSP match
Vision care
Schedule:
Day shift
Monday to Friday
