Service Advisor

• Scheduling service appointments
• Opening work orders and describing clearly and accurately the specific customer problems and needs
• Recommending and explaining the nature of the required automotive maintenance and repairs to the customer
• Securing agreement from the customer before repairs, outlining the cost estimate and approximate time when vehicle's work will be completed
• Communicating frequently and effectively with Service Technicians to obtain information on needed vehicle repairs
• Keeping customer informed of the repair progress and communicating the need for additional work when needed
• Explaining warranty policies and factory-recommended maintenance schedules to customer
• Staying up to date on technical and performance information on all vehicles serviced by the dealership
• Encouraging vehicle service and maintenance by advising customers on the care of their cars and the value of maintaining their vehicles.
• Handling customer inquiries and complaints in a timely and effective manner

• Minimum 1 year related customer service experience
• Post-Secondary diploma or equivalent related experience
• Previous working experience as a Service Advisor or Appointment Coordinator in an automotive dealership would be an asset but not mandatory.
• Basic mechanical and automotive product knowledge
• Ability to communicate technical information in a manner that customers understand.
• Excellent computer skills. Knowledge of related in-house dealership computer systems an asset
• Highly effective listening, communication, and customer service skills
• Thrives in a fast-paced environment, working well under pressure.
• Excellent organization and multi-tasking abilities. Detail-oriented
• Team player but also able to work independently.
• G class driver’s license with a clean driver’s abstract report

Work remotely

• No

Job Type: Full-time

Salary: From $45,000.00 per year

Benefits:

• Company pension
• Extended health care
• Vision care

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Service Advisor: 1 year (preferred)
• Customer Service: 1 year (preferred)

Work Location: In person