Service Advisor

A Service Advisor plays a crucial role in the HVAC industry, serving as a liaison between customers and the service department of an auto dealership or repair facility. The primary responsibilities of a Service Advisor involve managing customer interactions, understanding their equipment-related concerns, and coordinating service and repair processes.

Job Title: Service Advisor

Job Summary: As a Service Advisor, you will be responsible for providing excellent customer service, understanding HVAC Equipment issues, and coordinating the efficient delivery of maintenance and repair services. You will serve as a key point of contact between customers and the service department, ensuring a positive and professional experience for all clients.

Key Responsibilities:

1. Customer Interaction:

· Act as a primary point of contact for customers throughout the service process.

· Provide information on available services, repair options, and cost estimates.

· Address customer inquiries and concerns with professionalism and courtesy.

2. Service Coordination:

· Schedule appointments for service, maintenance and repairs.

· Coordinate with the service department to ensure timely and accurate completion of work.

· Communicate service updates to customers and manage expectations.

· Provide detailed explanations of recommended services and repairs.

3. Documentation and Record Keeping:

· Maintain accurate and detailed records of customer interactions and service transactions.

· Prepare work orders and invoices to customers, including costs and breakdowns.

· Update and manage customer profiles and service history in the database.

4. Technical Knowledge:

· Stay informed about industry trends, service procedures, and repair techniques.

· Effectively communicate technical information to customers in a clear and understandable manner.

· Collaborate with technicians to ensure accurate diagnosis and resolution of vehicle issues.

5. Sales and Upselling:

· Identify and recommend additional services or maintenance based on condition and manufacturer guidelines.

· Upsell maintenance packages, and other relevant products.

Qualifications:

· High school diploma or equivalent

· Previous experience in service, customer service, or a related field.

· Strong communication and interpersonal skills.

· Familiarity with computerized service management systems.

· Ability to handle multiple tasks and prioritize effectively.

Job Type: Full-time

Salary: $20.00-$26.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• On-site parking
• Vision care
• Wellness program

Flexible Language Requirement:

• French not required

Experience:

• Service Advisor: 3 years (preferred)
• Customer service: 3 years (preferred)

Ability to Commute:

• Hawkestone, ON L0L 1T0 (required)

Work Location: In person