Service Advisor - Customer Experience Advocate

With growth comes new job opportunities, Gyro Auto Group is looking for passionate people who are looking to grow with a busy service team. Our preferred candidate would have at least 1 year of previous experience in the hospitality industry.

To ensure optimum customer service, we’re hiring a Customer Experience Advocate to work one-on-one with our clients. Your job will consist of greeting clients, completing a walk around of the vehicle, preparing service estimates, administration function, documenting correspondence. We offer in-house training and support as well as competitive compensation. Enhanced service process implemented, including capturing a video of every vehicle in service to explain and document the work required resulting in an opportunity for Customer Experience Advocatesto earn up to an additional $13 per hour through our bonus program.

The Customer Experience Advocate is responsible for delivering a positive client experience while the client's vehicle is in service. The advocate will ensure that Gyro’s procedures are followed and executed with excellence.

Additional Perks:

At Gyro, we redefine the dealership experience by offering a multitude of exceptional benefits:

• Competitive compensation ensuring your efforts are duly rewarded.
• Emphasis on work/life balance, recognizing the importance of personal time.
• Comprehensive training programs to continuously develop your skills and expertise.
• Extensive corporate support to facilitate your professional journey.
• Mentorship and development opportunities to guide your career growth.

Introducing our New Registered Retirement Savings Plan:

Our commitment to our team's future extends further with the introduction of a pension plan. This strategic investment not only reflects our gratitude for your hard work and dedication but also underscores our enduring dedication to your financial stability and security.

Social Events:

Join our closely-knit community through company-hosted social gatherings and celebrations, fostering a welcoming and enjoyable work atmosphere.

Tenure Bonus:

Recognizing your loyalty, we offer tenure bonuses as a token of appreciation for your sustained dedication.

Diverse Workforce:

Become a part of our inclusive and collaborative workforce, where diversity is celebrated and teamwork thrives, creating a vibrant and welcoming environment for all.

Involved Management:

Experience the support of engaged management and owners who prioritize your growth, success, and overall job satisfaction.

Room for Growth:

Gyro has been in business for over 45 years and we are committed to nurturing talent. Expect a clear career trajectory with ample opportunities for advancement, growth, and skill enhancement.

Responsibilities and Duties

• Greeting and Welcome clients
• Walk around of client vehicle
• Preparing vehicle estimates
• Administration

Personality Traits

• High Energy
• Commitment to excellence
• Good personal skills
• Self starter
• Team Player

Job Types: Full-time, Permanent

Salary: $18.00-$22.00 per hour plus up to an additional $13/per hour on bonus

Benefits:

• Dental care
• Extended health care
• Vision care
• Life Insurance
• Disability Insurance

Schedule:

• 10 hour shift
• 8 hour shift

Supplemental pay types:

• Bonus pay

Experience:

• Customer service: 2 years (required)
• Hospitality: 1 years (required)

Gyro’s Higher Objective - is to create a true team, make our operations a great place to work, give staff opportunities for learning, growth and advancement. Provide income equivalent to the contribution made towards the success of the operations. Gyro is an equal opportunity employer with a unique team and working environment.

Gyro Group is an equal opportunity employer. We thank all candidates for their interest; however, only individuals selected for an interview will be contacted.

Job Types: Full-time, Permanent

Salary: $18.00-$22.00 per hour

Benefits:

• Company pension
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 10 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (required)

Experience:

• Hospitality: 1 year (required)
• Customer service: 2 years (required)

Work Location: In person