Service Advisor

Key Chevrolet Cadillac Buick GMC Inc., a member of the Key Auto Group, is currently accepting resumes for the Service Advisor position. We are looking for an organized, customer service-oriented individual whose primary responsibility is to act as a liaison between the customer and Service Technician.

Duties and Responsibilities:

• Ensuring customer satisfaction by listening to the customers needs, communicating repair and maintenance information with associated costs, and providing regular customer updates regarding the status of their repair.
• Preparing work orders that describe the vehicles problem, the potential repairs required, the time it takes to complete the repair and the estimated cost.
• Completing internal, online and outside training as outlined by the Service Manager and required by GM Canada.
• Handling customer complaints and ensuring he/she is satisfied with the service.
• Ensuring proper flow and accurate completion of all repair orders to satisfy warranty, dealership and manufacturer requirements.
• Participating in the Key Auto Group safety program and following all safe work practices and policies.

Requirements and Qualifications:

• Exceptional interpersonal, communication and customer service skills.
• The ability to work well with others in a team-based environment.
• Strong computer and data-entry skills.
• Effective time management and problem solving skills.
• Previous automotive experience is not required but is considered an asset.
• Valid Class 5 Drivers License and a Criminal Record Check are required.

We are pleased to offer excellent group health coverage, Retirement Savings Plan and Deferred Profit-Sharing Plan contributions, competitive pay, annual PPE allowances, a comprehensive Employee Assistance Plan, employee purchase discounts and parts and service discounts.

Please send resumes to LShingoose@keyautogroup.ca by February 23, 2024.