Service Advisor / Service Writer

Leisure Days RV Group is the 4th largest RV dealership group in North America, and largest RV Dealership group in Canada with over 36 dealerships in 5 provinces - British Columbia, Ontario, Nova Scotia, New Brunswick, and Quebec.

The Quinte RV Centre is located in the Bay of Quinte region and is an easy commute from Trenton, Belleville or Napanee, Ontario.

Overview:

As a Service Advisor / Service Writer in an RV dealership, you will be answering questions from customers and service providers. You will use your knowledge to build and maintain relationships and to understand client problems and explain their needs to staff for satisfactory service delivery. You will schedule appointments, process orders, monitor delivery and handle customer complaints.

Hours for this position are Monday - Friday from 8:00 am - 4:00 pm. In the busy season, overtime hours may be available.

Reports to: Service Manager

Key Responsibilities & Accountabilities:

• Interact with customers, listen to their questions and concerns, and provide timely responses.
• Educate clients about the company’s products, services, and offers.
• Schedule appointments, take orders, monitor service progress, calculate charges, and process payments.
• Serve as a link between customers and different departments in the organization.
• Be capable of opening and closing all customer paid, warranty, and internal repair orders with management approval.
• Follow procedures for the quick and efficient handling of warranty items, including proper storage of these items.
• Review customer accounts and report changes to internal staff.
• Manage complaints, returns, and resolve customer grievances.
• Record customer details and transactions.
• Assign work to technicians based on skill level and current resource utilization.
• Stay current on parts and pricing to be able to provide customers with up-to-date product knowledge.
• Ensure the shop is compliant with government regulations, safety guidelines and policies.
• Maintain strict adherence to dealership policies on RV care and operation.

Essential Skills & Qualifications:

• High school diploma or equivalent.
• Minimum 1 year’s experience in sales, or equipment sales.
• Minimum 1 year’s experience in service/service management.
• Knowledge of the RV industry is an asset.
• Proven experience in sales, customer relations, or related positions.
• Excellent communication skills.
• Excellent customer services skills.
• Problem solving and listening skills.
• Patient disposition to resolve conflicts.
• Knowledgeable in computer applications such as Microsoft Word, Excel, and Outlook.
• Knowledgeable in industry-specific software .
• Basic accounting skills and knowledge of electronic payment systems.
• Ability to periodically lift up to 25 lbs.
• Ability to work independently and as a team member.

All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, genetic information, or any other criteria protected by governing law.

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

Job Type: Full-time

Salary: $20.00-$21.00 per hour

Expected hours: 37.5 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Overtime

Supplemental pay types:

• Overtime pay

Experience:

• sales or equipment sales: 1 year (preferred)
• service / service management: 1 year (preferred)

Ability to Commute:

• Trenton, ON K8V 5P5 (required)

Work Location: In person