Service Advisor/Manager

Customer Service

· Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.

· Responds to customer inquiries in a timely manner, over the phone and in person.

· Understands customer needs and provides them with a complete solution.

· Shares ideas and suggestions to improve the customer experience in the Service Centre.

· Manages customer concerns and problems promptly.

· Deals with challenging situations in a professional manner.

· Ensures a smooth flow of communication with customers during repairs or maintenance work.

Operations

· Completes and reviews repair orders with customers.

· Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.

· Improves sales and profitability for the Service Centre.

· Acts as liaison between customers and technicians and manages the status of work orders.

· Schedules service and repair appointments.

· Operates computerized work order systems.

· Engages in learning activities and coaching to improve their own abilities.

· Plans, organizes, delegates and follows up on work and projects while considering team skill levels, customer wait times and the availability of parts and equipment.

· Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.

· Promotes service safety and security procedures.

· Implements training structure and professional development strategy within the Service Centre.

· Builds and maintains rapport with internal and external customers or vendors, as required.

· Provides support in regard to warranties, returns and guarantees related to auto customer service.

· Complies with company, store and department policies and health & safety program and regulations.

· Completes other tasks, as required.

Job Type: Full-time

Salary: From $20.00 per hour

Benefits:

• Profit sharing
• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person