Service Coordinator

Delco Security is currently recruiting for the position of Service Coordinator to support its growing team. This role will provide general administrative and clerical support to the Delco Security group within our Vaughan, ON office. This role is full-time, in office.

The successful candidate will have excellent written and verbal communication skills, is highly motivated, well organized, and welcomes challenging and interesting work in a dynamic, team-based environment.

Delco Perks & Benefits:

• Retirement Support: We provide every employee with RRSP matching for their long-term plans.
• Health & Wellness: Staying healthy is important; we provide health, dental, life, and disability insurance, along with our employee assistance program.
• Development Opportunities: We value our employee career development by offering professional support, a training reimbursement program, Lunch n' Learns, etc.
• Social: We enjoy getting together at our company golf tournament, Christmas party, summer BBQs, etc.
• Culture: Join our innovative, collaborative, and energetic environment.
• Flexibility: We try to accommodate real-life as much as possible and know that work is just a part of our daily lives.

Responsibilities

• Coordinate service calls between Delco technical staff and clients.
• Manage open work orders for services and equipment supply.
• Support all procurement activities for work orders and projects.
• Work with Project Coordinators and Project Managers to maintain schedules for internal staff.
• Review staff safety documentation daily to ensure compliance with Delco H&S program.
• Answer and direct services, sales, and project-related coorespondence.
• Support the sales process with local estimators and sales reps.
• Manage the shipping and receiving for the office, as related to all work orders and projects.
• Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
• Assist in the preparation of regularly scheduled reports
• Handle sensitive information in a confidential manner
• Other administrative duties as required

Requirements

• Customer service oriented, encompassing a positive and professional attitude
• Knowledge of office management systems and procedures
• Flexibility to adapt to fluctuating work pressures and able to multi-task while meeting tight deadlines
• Strong attention to detail
• Excellent interpersonal skills
• Exceptional written and verbal communication skills
• Proficient in Microsoft Office, including the use of Word, Excel, Power Point, and Outlook
• Experience working in service and project-oriented environment is considered an asset.

Desired

• Post-secondary education such as a degree or diploma in Commerce, General Business, Business Administration, Management, or equivalent.

About Us

Delco Security, a division of Delco Automation Inc., is a premiere integrator of security, life-safety, and information systems. As a Canadian company, we are proud to service customers from offices across Canada, focusing on medium to large-scale projects. We take an extremely flexible approach with our ability to build on existing solutions and custom design new solutions to fit our customers’ needs. Our main goal is to deliver a straightforward system integration experience while making our client’ needs a harmonized reality.

Delco Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require assistance or accommodation with your application, please contact us.

Job Type: Full-time

Salary: $20.00-$26.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Employee assistance program
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

Application question(s):

• Do you have experience working in a skilled trades-related service environment? If so, please briefly explain your experience.

Education:

• Secondary School (preferred)

Experience:

• Administrative experience: 3 years (preferred)

Work Location: In person

Expected start date: 2024-02-19