Should be efficient in understanding business requirements and negotiate with business if they are doable.
Key Skills:
Responsible for providing Bilingual Customer Service Support.
Service Now reporting, perform ticket analytics, helpdesk analyst.
providing L1/L1.5 support, excellent customer handling skills,
Awareness / knowledge of ITSM process, knowledge on bank branches and ATM support.
Regards,
ANA
Apptoza.com
Email: ana@apptoza.com
Phone & WhatsApp#: 6788247770
linkedin.com/in/ana-g-b6121823a