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Form of work
SalaryRemote Service Technician for Phone Support (No Travel Required): Join Our Innovative Team!
Are you passionate about technology and customer service? As a Remote Service Technician at Autolog, you'll have the opportunity to impact a global customer base by providing remote diagnostics and support without the need for travel. Enjoy flexible hours, work remotely, and be part of our technological vanguard.
What You Will Do
Customer Support
- Evaluate and analyze client requests, assessing urgency and priority.
- Escalate to specialized teams as needed, ensuring top-tier customer service.
- Guide clients to the best solutions, even recommending our innovative products.
Technical Assistance
- Assist customers in daily production operations, offering expert guidance.
- Inform on software use and control systems (mechanical, electronic, electrical components).
- Drive continuous improvement within our multidisciplinary teams.
Documentation and Knowledge Sharing
- Maintain detailed records of client interactions and solutions.
- Create useful procedures to guide clients in repetitive operations (e.g., calibration).
Why are our employees happy at Autolog?
- Competitive benefits: competitive compensation, professional development, comprehensive benefits program, RRSP, referral bonuses, social activities, wellness account;
- Flexible hours;
- Possibility of teleworking once the training is completed;
- Stimulating, relaxed, dynamic environment;
- Tangible, rewarding and energizing challenges;
- Technological avant-garde;
- Diversity of products.
