Shift Manager - Fast Food Restaurant

Work setting

• Restaurant

Responsibilities

Tasks

• Establish methods to meet work schedules
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate and order ingredients and supplies
• Hire food service staff
• Ensure food service and quality control
• Prepare budget and cost estimates
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Prepare and submit reports
• Prepare food order summaries for chef
• Must have knowledge of the establishment's culinary genres
• Supervise and check assembly of trays
• Supervise and check delivery of food trolleys
• Establish work schedules
• Recruit, train and supervise staff
• Participate in marketing plans and implementation
• Negotiate with clients for catering or use of facilities
• Monitor revenues and modify procedures and prices
• Ensure health and safety regulations are followed
• Develop, implement and analyze budgets
• Conduct performance reviews
• Balance cash and complete balance sheets, cash reports and related forms
• Provide customer service
• Negotiate arrangements with suppliers for food and other supplies
• Set staff work schedules and monitor staff performance
• Organize and maintain inventory
• MS Office
• Determine type of services to be offered and implement operational procedures
• Plan, organize, direct, control and evaluate daily operations

Supervision

• Cook (general)
• Food and beverage servers
• Food service counter attendants and food preparers
• Kitchen and food service helpers
• Working groups
• Staff in various areas of responsibility
• More than 20 people

Experience and specialization

Type of service and repair

• Electronic cash register

Computer and technology knowledge

• Spreadsheet
• MS Excel
• MS Word
• Point of sale system
• MS Outlook

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Combination of sitting, standing, walking
• Standing for extended periods
• Walking
• Physically demanding
• Attention to detail
• Repetitive tasks
• Large workload
• Overtime required

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Team player
• Initiative
• Dependability
• Accurate
• Excellent written communication
• Reliability
• Organized

Benefits

Health benefits

• Dental plan
• Disability benefits
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Bonus
• Group insurance benefits
• Life insurance
• Night shift premium
• Pension plan
• Registered Retirement Savings Plan (RRSP)

Long term benefits

• Long-term care insurance

Other benefits

• Free parking available
• Learning/training paid by employer
• Other benefits
• Paid time off (volunteering or personal days)
• Team building opportunities
• Parking available